As a Cloud Network Administrator, you will support the implementation, administration, automation, and ongoing operation of Epicor’s global cloud networking infrastructure. You will help maintain the reliability, availability, performance, and security of enterprise network services supporting business-critical SaaS environments across Microsoft Azure, Amazon Web Services, and on-premises infrastructure.

What You Will Be Doing

Support the implementation, administration, and ongoing operation of Epicor’s general cloud and enterprise networking infrastructure

Maintain the reliability, availability, performance, and security of network services supporting production SaaS environments

Configure, monitor, and troubleshoot LAN/WAN environments, Palo Alto Networks firewalls, site-to-site and remote-access VPNs, load balancers, WAN optimization technologies, DNS, and other core network services

Develop and enhance network automation solutions using Infrastructure as Code and configuration management tools such as Terraform, Ansible, Git, and similar technologies

Participate in infrastructure deployments, migrations, upgrades, technology refresh initiatives, and other projects affecting global network environments

Monitor network health, analyze performance trends, and recommend improvements that increase capacity, resilience, scalability, and operational efficiency

Provide Tier 2 operational support, incident response, root cause analysis, and timely problem resolution for business-critical network infrastructure

Participate in an on-call rotation supporting production environments

Maintain accurate network documentation, operational procedures, infrastructure standards, and configuration records across global environments

Collaborate with cloud, infrastructure, security, application, and vendor teams to design and deliver reliable networking solutions

Identify opportunities to improve network provisioning, configuration management, and operational workflows through automation, standardization, documentation, and process improvement What You Will Need To Succeed Strong understanding of enterprise networking concepts, including routing, switching, firewalls, VPN technologies, DNS, authentication, load balancing, and network security

Experience supporting Microsoft Azure and AWS networking services, including virtual networks, VPN connectivity, load balancing, security controls, and highly available cloud architectures

Working knowledge of Palo Alto Networks firewalls, enterprise monitoring tools, and network performance analysis in complex production environments

Experience supporting highly available enterprise, SaaS, or large-scale cloud infrastructure





Working knowledge of Infrastructure as Code principles and automation tools such as Terraform, Ansible, or similar technologies

Familiarity with Git, pull request workflows, GitOps practices, and CI/CD pipelines used for infrastructure management

Strong analytical, troubleshooting, and root cause analysis skills with the ability to resolve complex production issues

Excellent verbal and written communication skills, with the ability to document technical solutions and communicate effectively with technical and non-technical stakeholders

Strong organizational skills with the ability to manage multiple priorities in a fast-paced operational environment

Ability to work independently while collaborating effectively within a global, cross-functional team

Strong interpersonal skills with the ability to build productive working relationships across departments and with external vendors Qualifications Required 5+ years of experience supporting enterprise network infrastructure

3+ years of experience supporting Microsoft Azure and/or AWS cloud networking environments

Experience administering enterprise firewall platforms, VPN technologies, and network security solutions

Experience supporting production environments requiring high availability and operational reliability

Demonstrated ability to troubleshoot complex infrastructure issues, perform root cause analysis, and deliver timely resolutions

Experience implementing or supporting network automation using Terraform, Ansible, or similar Infrastructure as Code frameworks

Familiarity with Git-based source control, pull request workflows, and collaborative infrastructure management practices

Ability to participate in an on-call rotation supporting business-critical production environments

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent education and relevant industry experience Preferred Experience supporting globally distributed enterprise infrastructure

Experience with enterprise monitoring and network performance analysis tools

Experience working within ITIL or another structured operational support environment

Experience supporting SaaS or large-scale enterprise environments

Exposure to GitOps practices and CI/CD pipelines for infrastructure and network configuration management





Cisco Certified Network Professional (CCNP) or an equivalent networking certification

Microsoft Azure Fundamentals (AZ-900) or a higher-level Azure certification

Palo Alto Networks Certified Network Security Administrator (PCNSA) or an equivalent certification

AWS Certified Cloud Practitioner, AWS Associate certification, or an equivalent cloud certification About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology.

From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success.

And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.

Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal

Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the , that’s okay- consider applying regardless. We are an equal-opportunity employer.

Recruiter Antonio Ibarra

Bustillos

📌 Cloud Network Admin (Monterrey)
🏢 Epicor
📍 Monterrey