Role Description This full-time Community Manager role is based in the Guadalajara, Mexico Metropolitan Area with a hybrid work arrangement, combining onsite collaboration with some work-from-home flexibility.

The Community

Manager will oversee and nurture online and offline communities, fostering engagement, advocacy, and positive relationships among customers, partners, and stakeholders. Daily responsibilities include planning and executing community initiatives and events, moderating discussions across social media and community platforms, and responding to inquiries and feedback in a timely, professional manner. The role also involves creating and curating community-focused content, tracking engagement metrics, and preparing reports and insights to inform strategy and improve member experience.

The Community

Manager will collaborate closely with marketing, customer success, and product teams to align community activities with business goals, support campaigns, and surface community-driven ideas and feedback.

Qualifications

Experience in community management, social media management, or related roles, with the ability to build and maintain strong relationships with diverse audiences.





Strong communication skills in written and spoken English and Spanish, with the ability to convey information clearly and professionally across channels.

Proficiency with social media platforms, community tools, and basic analytics, including experience monitoring engagement and reporting on key metrics.

Organizational and time-management skills, with the ability to prioritize tasks, manage multiple initiatives, and meet deadlines in a hybrid work environment.

Collaborative mindset and experience working cross-functionally with marketing, customer success, or product teams to support shared objectives.

Problem-solving and conflict-resolution skills, with the ability to handle sensitive issues and escalations calmly and constructively.

Comfort engaging with community members in person and online, including hosting events, workshops, or live sessions when needed.

Familiarity with CRM or community management platforms is preferred;

experience in real estate, investment, or related industries is a plus.

Bachelor’s degree in Communications, Marketing, Business, or a related field, or equivalent practical experience.

📌 Community Manager (Guadalajara)
🏢 FIRMUS Group
📍 Guadalajara