PLEASE APPLY WITH YOUR UPDATED ENGLISH RESUMÉ Customer Operations Representative (Aftermarket)

Location: Apodaca, Actual León, Mexico

Company: Allison Transmission – Off Highway (AOH) ? About the Role

We are looking for a Customer Operations Representative to join our Allison Off Highway (AOH) team. In this role, you will act as the primary point of contact for customers, managing orders end-to-end and ensuring a seamless customer experience across the entire order lifecycle.

This is a highly collaborative and operations-focused position, ideal for someone who thrives in a fast-paced, cross-functional environment and enjoys solving complex customer and logistics challenges. ? What You’ll Do

Manage customer orders from entry to delivery, ensuring accuracy and timeliness

Respond to customer inquiries related to pricing, availability, and order status

Proactively follow up on open orders and resolve issues such as delays or discrepancies

Coordinate with Supply Chain, Logistics, Distribution Centers, Engineering, and Sales to meet customer needs

Handle shipment tracking, logistics coordination, and delivery-related concerns

Maintain accurate records of customer interactions and order updates





Support continuous improvement initiatives and operational efficiency ? What We’re Looking For

1–3 years of experience in customer service, order management, logistics, or aftermarket operations

Experience working in manufacturing, distribution, industrial, or similar environments

Strong problem-solving skills and ability to manage multiple priorities

Fluent communication skills in Spanish and English

Experience with ERP systems (SAP preferred), CRM tools, and Microsoft Office A proactive, detail-oriented mindset with strong organizational skills ? Why Join Us?

Be part of a highly collaborative and team-oriented environment focused on continuous improvement.

Gain exposure to cross-functional operations and complex supply chains

Opportunity to grow both vertically (team leadership) and horizontally (supply chain, materials, account management)

Work with global customers in a dynamic aftermarket and industrial environment ? Career Growth

This role offers strong career progression into:

Customer Service Lead / Supervisor roles

Supply Chain, Materials Planning, or Account Management functions

📌 Customer Operations Representative (AfterMarket) (Ciudad Apodaca)
🏢 Allison Off-Highway Drive u0026 Motion Systems
📍 Ciudad Apodaca