The Salesforce Business Analyst will work closely with business users, product owners, Salesforce Administrators, Developers, Architects, QA teams, and Project Managers to deliver high-quality Salesforce implementations using Agile methodologies.
Key Responsibilities:
Business Analysis & Requirement Gathering
Collaborate with business stakeholders to gather, analyze, and document business requirements.
Conduct workshops, interviews, and discovery sessions to understand current business processes.
Translate business requirements into functional specifications and user stories.
Analyze existing systems and recommend Salesforce-based solutions.
Perform gap analysis between business needs and Salesforce capabilities.
Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), process flows, and use cases.
Define acceptance criteria and support User Acceptance Testing (UAT).