City : Mexico City State : México (MX-MEX) Country : Mexico (MX) Requisition Number: 46596

A Day in the Life:

This role is the first point of contact for any customer who has a purchase order, special requirement, question or an issue with a product or service from the company. The target is to ensure excellent service standards, maintain high customer satisfaction and internally has a clear communication with sales, operations and logistics team, always considering business cost and profits. Coordinate and Lead execution of order book with warehouse, logistics and documentation teams

Essential Functions:

- Input in SAP the purchase orders from the customer
- Responsible of the “order – to – delivery” process
- Follow up of the trading position of each customer, always been aware of volume, price and delivery period. Commercial negotiation vs SAP.
- Follow up of the drag position with commercial team
- Responsible for addressing customer questions about products and services.




- Responsible of validate in customers portal the good receive information to proceed with invoicing process
- Maintain a record of the customers’ requirements (transport specs, hours, handling, etc)
- Follow up of customers complaints
- Channel communication between quality, logistics, operations and billing & collection
- Master Data: new customers, update info, extensions, etc.
- SAP key user
- Work closely with import team, forwarding agents, and freight brokers to provide cross boarder support for seamless warehouse replenishment.
- Reconcile inventory to orders and forecast to request replenishment from intercompany sources for support of customer orders.
- Cleaning customer position.
- Complaints resolution with QA Team
- SAP Trials

Skills/Experience Requirements:

- At least 3 years’

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