At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

This role is a frontline service position providing assistance to TE’s internal and external customers. Overall expectations is to provide outstanding service and strive to resolve customer’s requests in a timely manner. Performance expectations are to meet or exceed Operations and Quality standards.

Ensures effective delivery of service in the support of internal and external customers through regular interaction with customers and other functional areas via telephone, email, chat or through other social media platforms to resolve product/services issues fairly, effectively and in accordance with the consumer laws.

Develop and manage customer intimacy to named accounts to deliver extraordinary customer experiences

Job Requirements

- Ensures all responses follow approved company guidelines
- Duties and tasks are more complex and less routine




- May creatively adapt procedures, techniques, and/or equipment to meet job requirements
- Handling customer concerns by providing appropriate solutions and alternatives, and then following up to ensure resolution
- Resolve, prioritize and research customer issues in a timely and accurate fashion.
- Work in partnership with our customers and Account Managers to plan activity and grow and develop the accounts
- Understand customer needs and requirements by identifying and seeking out new opportunities to improve the service level and relationship
- Understanding the customers' business and competition
- Proactively identifying and eliminating potential issues that may negatively affect the customer.
- Optimize communications and relationships between Customer Service Advisory Services Support and various other departments and parties involved
- Liaise and

📌 CUSTOMER SERVICE SPECIALIST II (Tlalnepantla de Baz)
🏢 TE Connectivity
📍 Tlalnepantla de Baz