Hiring: Customer Success Manager

? Remote | Latin America Only

?? Supporting a Confidential U.S.-Based Client

We're looking for a Customer Success Manager to join a growing U.S. company that delivers innovative software solutions to business customers. This fully remote opportunity is open exclusively to professionals based in Latin America with strong English communication skills , as you'll work directly with U.S. clients.

If you enjoy building long-term customer relationships, driving product adoption, and helping clients achieve success, we'd love to hear from you.

What You'll Do

- Manage a portfolio of customer accounts throughout the entire customer lifecycle.
- Lead customer onboarding, adoption, renewals, and account growth initiatives.
- Build trusted relationships that drive customer satisfaction and retention.
- Conduct regular business reviews and identify opportunities for expansion.
- Collaborate with internal teams to ensure an outstanding customer experience.
- Support subscription renewals, sales order processing, and payment coordination.
- Create and manage renewal quotes and maintain accurate customer records in Salesforce.
- Track customer activity, opportunities, and forecasts while meeting performance goals.

What We're Looking For




- Previous experience in Customer Success, Account Management, SaaS, or another client-facing role .
- Excellent communication and relationship-building skills.
- Experience managing customer renewals, retention, and account growth.
- Ability to manage multiple accounts in a fast-paced environment.
- Experience using CRM platforms, preferably Salesforce .
- Strong organizational, analytical, and problem-solving skills.
- Comfortable working toward KPIs and business goals.
- Advanced English communication skills.

Nice to Have
- Experience in SaaS, software, technology, engineering, manufacturing, or related industries.
- Familiarity with subscription-based products or services.
- Experience supporting customer onboarding and product adoption.

What We Offer
- Fully remote position.
- Work with a confidential U.S.-based client.
- Career growth opportunities within a collaborative and supportive environment.
- Competitive compensation paid in USD.
- The opportunity to make a direct impact on customer success and business growth.

? Location: Latin America only Please apply directly through LinkedIn. Applications from candidates outside Latin America will not be considered.

📌 Customer Success Manager (México)
🏢 Ground Game
📍 México