Company Description Solyssey is a leading IT solutions provider with over a decade of experience delivering comprehensive, tailored services to businesses of all sizes. The company focuses on enhancing front-end productivity and optimizing back-end infrastructure to improve competitiveness and agility. Core offerings include IT and desktop support, Office 365 and Microsoft Teams support, wired communication, and cybersecurity services.

A multidisciplinary team of technical engineers, consultants, project managers, and coordinators works closely with clients to resolve IT performance issues, control costs, and reduce operational disruptions. Solyssey positions itself as a trusted partner that helps organizations boost productivity and stay focused on their core business.

Role Description The Desktop Support Technician is a full-time, on-site role based in Querétaro, QUE. This role is responsible for providing day-to-day technical support for desktop computers, laptops, and related hardware, including installation, configuration, maintenance, and upgrades. The technician will diagnose and troubleshoot hardware and software issues, support printers and other peripherals, and perform basic computer repair to ensure minimal downtime for users.

Responsibilities also include responding to support tickets, documenting issues and resolutions,



and following established procedures and service-level expectations. The role involves close collaboration with other IT team members and clear communication with end users to deliver reliable and timely technical assistance.

Qualifications

Ability to support and maintain desktop computers and related hardware, including installation, configuration, and basic upgrades.

Strong technical support and troubleshooting skills for hardware, software, and network connectivity issues.

Experience with printer support, including setup, configuration, and resolving print-related problems.

Proficiency in computer repair tasks such as diagnosis, component replacement, and basic preventative maintenance.

Working knowledge of Windows operating systems, common business applications, and basic networking concepts.

Excellent customer service orientation, with clear verbal and written communication skills and a focus on user satisfaction.

Ability to work on-site, manage multiple support requests, and prioritize tasks in a fast-paced environment.

Relevant technical certification (e.g., CompTIA A+, Microsoft certifications) or equivalent hands-on experience is preferred.

Prior experience in an IT helpdesk or desktop support role in a business environment is beneficial.

📌 Desktop Support Technician (Santiago de Querétaro)
🏢 Solyssey
📍 Santiago de Querétaro