Desktop Support Engineer (Backfill)

? Location: Mexico City (Onsite)

? Employment Type: Part-Time | Backfill | On-Demand

? Work Schedule: As Needed (Business Hours and Occasional Weekends)

? Compensation: USD 60 per day

About the Company

We are a integral IT services provider delivering onsite IT support, desktop services, field engineering, and infrastructure solutions for enterprise customers worldwide.

About the Role

We are seeking a reliable and experienced Desktop Support Engineer (Backfill) to provide onsite IT support whenever the primary onsite engineer is unavailable.

This is an on-demand, part-time opportunity. The successful candidate will provide coverage during annual leave, sick leave, training, business travel, or other approved absences of the primary engineer. In some cases, additional onsite support may also be required during weekends or special customer activities.

Assignments are scheduled based on customer requirements, and whenever possible, engineers will be notified in advance to confirm their availability.

Key Responsibilities

Provide onsite technical support for desktops, laptops, printers, scanners, mobile devices, and peripheral devices.

Troubleshoot hardware, software, Windows operating systems, and basic network connectivity issues.

Install, configure, image, and maintain desktop and laptop hardware and software.

Support Microsoft 365 applications, including Outlook, Office 365, and Microsoft Teams.

Perform basic Active Directory administration, including user account management and password resets.

Support endpoint management using Microsoft Intune and/or Microsoft SCCM.





Perform software installations, operating system updates, hardware replacements, and device deployments.

Manage incidents and service requests through ServiceNow or a similar ITSM platform.

Troubleshoot LAN/Wi-Fi connectivity and provide basic support for switches, routers, rack & stack, and wireless access points.

Maintain IT asset inventory and technical documentation.

Deliver excellent customer service while following company and client procedures.

Required Skills

Experience supporting Windows, macOS, Linux, printers, and mobile devices.

Experience with Microsoft SCCM, Microsoft Intune, ServiceNow, and Active Directory.

Experience with Microsoft 365 / Office 365 Administration.

Basic networking knowledge including LAN, Wi-Fi, switches, routers, rack & stack, and wireless access points.

Experience with hardware asset management and inventory control.

Strong troubleshooting, communication, and customer service skills.

Ability to work independently with minimal supervision.

What to Expect

This is a Backfill Engineer position.

You will provide onsite support only when the primary engineer is unavailable due to annual leave, sick leave, training, business travel, or other approved absences.

Additional support may occasionally be required for weekend activities or special customer requests.

Whenever possible, your schedule will be shared approximately one week in advance so you can confirm your availability.

This is an on-demand role, meaning there are no fixed working hours or guaranteed number of working days. Assignments are provided only when customer coverage is required.

📌 Desktop Support Engineer (Ciudad de México)
🏢 Sharp Brains
📍 Ciudad de México