Fully remote

Salary $3,500 to $5,000 depending on experience We're a fast-growing performance marketing agency, and we've outgrown the way we run.

We run a lot through the founder. Decisions, priorities, and the operating rhythm all route back to the top. That worked for 30 people. It will not work at 100. We're hiring the person who owns the operating model and gets the company off founder-led ops.

This is not a project management role. It's the person who builds the structure that lets a 30-person agency become a 100-person one without losing speed. You'll work across Paid Search, Paid Social, Creative, Client Services, and internal ops. You'll manage an Operations Coordinator. You'll set an operational strategy with leadership instead of waiting to be handed it. The core charge

Reduce founder dependency. Build the systems, the accountability, and the operating cadence that let us scale output without scaling chaos. Decide what gets standardized and what stays loose. Make the call, then build it. What you'll own

Operational leadership and scale

Design and build the operating structure to scale the agency

Own org clarity, accountability, and cross-functional coordination

Find the bottlenecks, communication gaps, and recurring failures, then fix them at the root

Get the founder out of the day-to-day decision loops

Drive operational strategy and org design alongside leadership Process and systems

Audit and rebuild workflows across Paid Media, Creative, Client Services, and internal ops

Build the SOPs, documentation, and accountability systems that hold under growth

Make ClickUp the single source of truth for ownership,



priorities, and timelines

Standardize where it earns its keep. Leave it loose where process would slow the team.

Cut manual work and operational friction across the company

Build onboarding, training, and knowledge systems that scale with headcount AI, automation, and infrastructure

Put AI and automation into the real workflows: reporting, documentation, onboarding, task management, communication

Research, test, and ship emerging tools, then drive adoption across teams

Build systems that grow output faster than headcount

Build the dashboards and reporting that give leadership real visibility into execution and priorities

Develop the Operations Coordinator into a multiplier who runs real workstreams What you'll have done

By month 3

You know what's actually broken (or breaking), backed by evidence

Every team uses ClickUp the same way

By month 6

The founder is out of the recurring decision loops that bottleneck the company today

Reporting and visibility run on their own, with no one chasing them

At least 2 AI or automation systems are live and adopted across teams, not stuck in pilot

By month 12

We run at roughly 2x the headcount without 2x the chaos





New hires onboard against real documentation instead of tribal knowledge The Operations Coordinator owns real workstreams and improves follow-through across the org What we need

5+ years in operations, business ops, systems, or process work

You personally owned the operational build through a 20-40 to 70-100+ scale. You can name the systems and structural calls that were yours, what broke, and what you'd do differently.

You can explain what works, why it works, and when the process hurts speed. We're hiring for judgment over pattern matching.

Proof on AI: walk us through 2 to 3 AI or automation systems you put into production, the adoption you drove across a team, and one that failed and why

You stay current on AI tooling because you want to, not because a posting told you to

Fluent in ClickUp, plus Asana, Notion, Airtable, Zapier, Make, or similar

You've managed and grown junior operators

You operate autonomously and move initiatives without oversight

You change how teams work without relying on a reporting line

Agency, consulting, or fast-paced service business background is a plus. We care more about how you think than where you've been. This isn't for you if

You need a playbook handed to you

Your scaling experience meant riding alongside someone else's calls

You're more comfortable executing direction than setting it

You build process for its own sake If you read the founder-dependency line and thought "that's the fun part," we should talk.

Please fill out the form HERE: https://forms.clickup.com/8601026/f/86fe2-192751/P0LZ8VNJ24E8UEMY9Y

📌 Director of Operations (México)
🏢 Taikun Digital
📍 México