I’m helping Triton Towing Company find a top candidate to join their team full-time for the role of Dispatcher.

You will restore order to critical roadside emergencies by coordinating expert dispatch operations.

Compensation:

USD 1K - 1.4K/month.

Location:

Remote (specific timezone) - GMT-09:00 to GMT-01:00

Mission of Triton Towing Company:

"Our mission is to be the most reliable towing company in Denver and the surrounding areas. We strive to exceed expectations by delivering quick response times, clear communication, and quality service—getting you back on the road safely and efficiently."

What makes you a strong candidate:

- You are proficient in Service-level agreements (SLAs), Roadside assistance, Logistics, Dispatch coordination, and Data entry.
- English - Fully fluent.
- Spanish - Fully fluent.

Responsibilities and more:

Responsibilities

- Answer inbound calls from motorists, motor clubs, insurance carriers, law enforcement, and repair shops.
- Dispatch tow and roadside calls to drivers based on location, equipment type, and realistic ETA.
- Match the right equipment to each job: light-duty wrecker, flatbed, wheel-lift, or heavy-duty.
- Track every job from assignment through completion in dispatch software.
- Provide accurate ETAs to customers and account partners, and proactively update them when conditions change.
- Handle accident recovery, private property impound, and lockout, jumpstart, fuel, and tire calls according to each account's rules.




- Monitor active jobs and reassign when a driver is delayed or a scene turns out to be different than reported.
- Escalate unsafe scenes, equipment mismatches, and service delays to the on-duty supervisor.
- Log call details, mileage, wait time, and billing codes accurately for invoicing.
- Meet motor club SLA windows on every shift.
- Coordinate driver coverage across shift changes and communicate open jobs at handoff.

Requirements

- 1–3 years of dispatch experience in towing, roadside assistance, trucking, or emergency services.
- Based in Central or South America and available to work U.S. time zone shifts.
- Fluent English with clear, neutral pronunciation for live calls with stranded U.S. motorists, police, and motor club representatives.
- Professional Spanish for Spanish-speaking callers.
- Working knowledge of U.S. geography, including states, major interstates, metro areas, and realistic drive times between them.
- Ability to estimate accurate ETAs without relying entirely on GPS.
- Familiarity with tow equipment types and which jobs each can handle.
- Calm, controlled phone presence with upset, stranded, or panicked callers.
- Typing speed of 45+ WPM with accurate data entry while on a live call.
- Reliable high-speed internet of 25+ Mbps and a quiet, dedicated workspace.
- Backup power source and mobile hotspot as a contingency for outages.
- Availability for a rotating schedule that includes nights, weekends, and holidays.
- Able to work as an independent contractor and invoice a U.S. company.
- Must pass a background check.

Your potential leader:

- Mohammad Safi

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