Location: Mexico

Position Overview

We are seeking a Field Application Engineer based in Mexico to provide technical and after-sales support to local customers and distributors. This position will work closely with the Sales, Product, and R&D; teams to resolve technical issues, deliver product training, collect market feedback, and support the localization of agricultural technology products.

Key Responsibilities

1. Provide remote and on-site technical support to customers regarding product installation, software usage, calibration, troubleshooting, and operation.

2. Identify, document, and summarize frequently reported technical issues, and coordinate with the R&D; team for analysis and resolution.

3. Collect customer feedback, local market requirements, and product improvement suggestions, and communicate them to relevant internal teams.

4. Prepare and maintain technical documentation, including product manuals, installation guides, frequently asked questions, and knowledge-base articles.

5. Deliver regular product and technical training to local distributors, dealers, and business partners.

6. Support the R&D; team in the localization testing and validation of new products, software, and product features.

7.



Complete other technical support tasks assigned by the line manager.

Qualifications

1. Bachelor’s degree or above in Engineering, Agricultural Engineering, Mechanical Engineering, Automation, Electronics, or another relevant technical discipline.

2. Professional working proficiency in English, with strong written and verbal communication skills.

3. Strong technical aptitude and the ability to understand and explain technical products, systems, and operational processes.

4. Previous experience in field service, application engineering, technical support, or after-sales service is preferred.

Experience in agricultural machinery or agricultural technology is a strong advantage.

5. Strong communication and problem-solving skills, with the ability to understand customer needs and translate them into clear feedback for internal teams.

6. Ability to collaborate effectively with cross-functional teams, including Sales, Marketing, Product, and R&D.;

7. Proactive, self-motivated, confident, and able to work both independently and within a team.

8. Willingness to travel within Mexico when required to provide on-site customer support and training.

📌 Field Application Engineer (Ciudad de México)
🏢 Sveaverken Global
📍 Ciudad de México