Company Description

As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight.

Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

SUMMARY DESCRIPTION

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON Department

KEY RESPONSIBILITIES

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operational system

Track and Trace TRANSCON Files and reporting

Use export TRANSCON Workflow on daily basis

Ensure accurate and timely client and vendors billing.

Ensure delivery of freight and timely clearance when applicable

Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.

Contribute to maintain good relationships with suppliers

Meet compliance at all times to regulations internal and external in accordance with government regulations.

Understand department process flow, and looking for best practices to improve operational efficiency and productivity





Ensure all customers standard operating procedures in place and updated in the DLSOPs

Meet KPI standards in accordance with the Company’s procedures

Network communications, timely responses to emails and requests (internal and external)

Escalation of problems to Management when necessary

Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge

Expeditors’ Company Policies and Procedures

Basic local regulatory knowledge for compliance

General Logistics Industry knowledge

Hazardous materials certification (preferred)

Skills

Pro-active, strong organizational skills.

Good computer skills (Excel, Word)

Fluent in English

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Behaviours

Positive and willing to help attitude

TRAINING AND QUALIFICATIONS: Training Requirements:

Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience

6 months to 1 year related experience.

Fluent in English.

Leadership skills.

Communication skills.

📌 Guadalajara | Transcon Customer Service Representative - Representante en Servicio al Cliente para Servicio Terrestre
🏢 Expeditors
📍 Guadalajara