Company Description Lumina is redefining hospitality through tech-enabled service and thoughtful design to deliver a seamless stay experience. Headquartered in Mexico City, Lumina partners with individual and institutional asset owners to unlock above-market returns using proprietary technology across operations and distribution.

The company currently operates in 8 destinations across 2 countries and is expanding rapidly into leading global travel markets. Team members join a fast-growing, innovation-focused environment with opportunities to shape the future of hospitality. Lumina values collaborative, customer-centric professionals who are excited to work at the intersection of technology and guest experience.

Role Description The Hotel Manager is a full-time, on-site role based in Playa del Carmen, ROO, responsible for overseeing daily hotel operations and ensuring an exceptional guest experience. This role manages front-of-house activities, including reception, check-in/check-out processes, and guest communications, while maintaining high standards of service and hospitality.

The Hotel

Manager supervises staff across departments, coordinates housekeeping and maintenance, and ensures food and beverage operations run smoothly and efficiently. Daily responsibilities include monitoring occupancy, optimizing room rates, driving sales opportunities, and managing budgets to meet performance targets. The role also involves implementing Lumina’s technology tools, enforcing safety and compliance standards, handling guest feedback, and fostering a positive,



inclusive work environment.

Qualifications

- Strong customer service and guest relations skills, with a focus on creating inclusive, welcoming experiences for all guests.
- Experience with receptionist duties and front-desk operations, including reservations, check-in/check-out, and handling guest inquiries.
- Proficiency in budgeting and basic financial management, including cost control, forecasting, and revenue tracking.
- Background in sales and upselling, with the ability to promote hotel services and packages to increase revenue.
- Knowledge of food & beverage operations, including coordination with kitchen/bar teams and maintaining quality and hygiene standards.
- Previous experience in hotel or hospitality management, ideally in a tech-enabled or boutique environment.
- Strong leadership, team management, and conflict-resolution skills, with the ability to coach and motivate diverse teams.
- Excellent organizational and time-management abilities, with attention to detail and a hands-on approach to operations.
- Effective verbal and written communication skills; fluency in Spanish and working proficiency in English preferred.
- Familiarity with hotel management systems and basic office software; comfort adopting new technology platforms.
- Availability to work versátil hours, including weekends and holidays, as required by hotel operations.
- Relevant education in Hospitality Management, Business Administration, or a related field, or equivalent practical experience.

📌 Hotel Manager (Playa del Carmen)
🏢 Lumina
📍 Playa del Carmen