**Responsibilities**:
- Typically 3 down from Business Head; Manages multiple Operations Support managers in large site or across multiple smaller sites
- Multiple teams may be doing diverse (cross discipline) activities
- Primarily affects a function through significant impact in terms of size of team managed, strategic influence on the business and interaction with other functions or businesses.
- Involved in medium to long-term planning for broad issues affecting the business
- Frequently involved in a variety of broad based and complex issues requiring conceptual analysis
- Applies in-depth industry knowledge
- Exercises full accountability for results, budget, planning, policy formation and significant contribution to future strategy of the area(s)
- Applies broad and comprehensive understanding in multiple functional areas as well as underlying business values
- Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions
- Establishes strategic plans for the function
- Thorough knowledge of how own function integrates within the overall organization to contribute to achieving business goals; requires a good working knowledge of the industry.
- Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
- Influences and negotiates with senior leaders (across functions); communicates with external parties.
**Qualifications**:
- 15+ years of experience, including 8-10+ years' managerial experience
- Must possess the technical know-how, commercial awareness and analytical skills coupled with an understanding of risk/reward dynamics and how they interact to generate sustainable profitable growth




- Proven record of achievement in leading large, matrixed, specific line of business experience preferred0
**Education**:
- Bachelor's/University degree or equivalent experience, potentially Masters degree and managerial experience
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
- ** Key Responsibilities**:
- ** Operational Leadership**: Provide strategic direction and oversight for all operational activities within Commercial Banking Operations, including client onboarding & product setup, credit fulfillment, trade finance transaction processing, trust operations, and related support functions.
- ** Process Optimization**: Identify and implement process improvements to enhance efficiency, reduce risk, and improve the client experience.
Utilize Lean, Six Sigma, or other methodologies to drive continuous improvement.
- ** Technology Implementation**: Lead the evaluation, selection, and implementation of new technologies and systems to modernize and streamline operational processes.
Partner with IT and other stakeholders to ensure successful integration and adoption.
- ** Risk Management & Compliance**: Ensure adherence to all relevant regulatory requirements, including KYC/AML, banking regulations, and internal policies.
Maintain a strong control environment and proactively mitigate operational risks.
- ** Team Leadership**: Lead, mentor,



and develop a large team of operations professionals.
Foster a culture of collaboration, accountability, and continuous learning.
- ** Performance Management**: Establish key performance indicators (KPIs) to monitor operational performance and identify areas for improvement.
Develop and implement strategies to achieve operational targets.
- ** Stakeholder Management**: Collaborate effectively with internal stakeholders, including relationship managers, credit officers, and compliance teams, to ensure seamless service delivery to corporate clients.
- ** Budget Management**: Develop and manage the operational budget for Corporate Banking, ensuring efficient allocation of resources and cost-effective operations.
- ** Qualifications**:
- Bachelor's degree in Business Administration, Finance, or a related field; MBA or advanced degree preferred.
- Minimum of 15 years of progressive experience in the financial services industry, with a focus on corporate banking operations.
- Proven leadership experience in managing large teams and driving operational excellence.
- In-depth knowledge of commercial banking products and services, including credit operations, trade finance, onboarding best practices, electronic banking and Cash Management, FX & Derivatives and trust operations.
- Strong understanding of KYC/AML regulations, banking regulations, and risk management principles.
- Demonstrated experience in process improvement methodologies (e.g., Lean, Six Sigma) and technology implementation.
- Excellent communication, interpersonal, and presentation skills.
- Fluency in English and Spanish is required.
- ** Skills**:
- Strategic Thinking
- Process Optimization
- Technology Implementation
- Risk Management
- Team Lea

📌 Director De Operaciones De Banca Empresas, Pyme Y Fiducario (Xico)
🏢 Citi
📍 Xico