Support Developer — WhatsApp API / AI / SaaS At WOZTELL, we are building the future of customer communication through WhatsApp, AI and conversational automation. We are one of the few official WhatsApp Business Solution Providers globally, helping companies across LATAM, EMEA and APAC scale sales, support and operations through conversational technology. We are looking for a Support Developer who wants much more than a traditional support role.

This position sits between Engineering, Product and Customer Success, giving you direct exposure to: WhatsApp API

AI Assistants

Automation systems

CRM integrations

Conversational platforms at scale

Real enterprise use cases

You will work with international clients, cutting-edge technology and a fast-moving general team operating across Mexico, Spain, Hong Kong and Argentina. Why this opportunity stands out Join one of the few official Meta BSPs in the world.

Work in one of the fastest-growing industries today: AI + WhatsApp + Automation.

Gain hands-on exposure to real SaaS infrastructure and conversational systems at scale.

Have direct impact on customer experience, retention and product improvement.

Work closely with Product and Engineering teams, not isolated in traditional support.

High ownership, autonomy and growth potential inside the company.

International and multicultural environment. Opportunity to grow into:

Solutions Engineer

Technical Account Manager

Product Specialist

Customer Engineering

Integrations / Solutions Architecture What you will do Troubleshoot advanced technical issues related to: WhatsApp Business API

Integrations

APIs

Webhooks

Automation systems





CRM connections Diagnose platform issues and collaborate directly with Engineering teams.

Analyze logs, requests and API behaviors to identify root causes.

Support onboarding and implementation processes for clients.

Help companies optimize their communication operations through conversational technology.

Create technical documentation and internal troubleshooting playbooks.

Escalate and follow up on bugs and product improvements.

Participate in improving support operations and technical processes globally. Ideal profile Degree in:

Computer Engineering

Software Engineering

Computer Science

Telecommunications

Systems Engineering or related technical fields. Fluent in English is a MUST

Strong technical curiosity and problem-solving mindset.

Comfortable reading APIs, logs and technical documentation. Understanding of:

REST APIs

JSON

HTTP requests

Webhooks

English professional level.

Strong communication skills with both technical and non-technical stakeholders.

Comfortable working in fast-moving startup / scale-up environments. Nice to have

Experience with

WhatsApp Business Platform

Meta technologies

SaaS environments

Automation tools (n8n, Make, Zapier)

HubSpot, Salesforce or CRMs Basic knowledge of:

JavaScript

Python

SQL

Previous experience in technical support, integrations or implementations.

What we offer International exposure and global projects.

Direct access to cutting-edge AI and conversational technologies.

Fast learning curve and real career growth opportunities.

Young, ambitious and highly execution-oriented team.

The opportunity to help shape the future of conversational business.

📌 Ingeniero de software (Ciudad de México)
🏢 Woztell
📍 Ciudad de México