Support Developer — WhatsApp API / AI / SaaS

At WOZTELL, we are building the future of customer communication through WhatsApp, AI and conversational automation.

We are one of the few official WhatsApp Business Solution Providers globally, helping companies across LATAM, EMEA and APAC scale sales, support and operations through conversational technology. We are looking for a Support Developer who wants much more than a traditional support role.

This position sits between Engineering, Product and Customer Success, giving you direct exposure to:

- WhatsApp API
- AI Assistants
- Automation systems
- CRM integrations
- Conversational platforms at scale
- Real enterprise use cases
- You will work with international clients, cutting-edge technology and a fast-moving integral team operating across Mexico, Spain, Hong Kong and Argentina.

Why this opportunity stands out

- Join one of the few official Meta BSPs in the world.
- Work in one of the fastest-growing industries today: AI + WhatsApp + Automation.
- Gain hands-on exposure to real SaaS infrastructure and conversational systems at scale.
- Have direct impact on customer experience, retention and product improvement.
- Work closely with Product and Engineering teams, not isolated in traditional support.
- High ownership, autonomy and growth potential inside the company.
- International and multicultural environment.

Opportunity to grow into:
- Solutions Engineer
- Technical Account Manager
- Product Specialist
- Customer Engineering
- Integrations / Solutions Architecture

What you will do Troubleshoot advanced technical issues related to:

- WhatsApp Business API
- Integrations
- APIs
- Webhooks
- Automation systems
- CRM connections





Diagnose platform issues and collaborate directly with Engineering teams. Analyze logs, requests and API behaviors to identify root causes.

Support onboarding and implementation processes for clients.

Help companies optimize their communication operations through conversational technology.

Create technical documentation and internal troubleshooting playbooks.

Escalate and follow up on bugs and product improvements.

Participate in improving support operations and technical processes globally.

Ideal profile

Degree in

- Computer Engineering
- Software Engineering
- Computer Science
- Telecommunications
- Systems Engineering
- or related technical fields.

Fluent in English is a MUST Strong technical curiosity and problem-solving mindset.

Comfortable reading APIs, logs and technical documentation.

Understanding of

- REST APIs
- JSON
- HTTP requests
- Webhooks
- English professional level.
- Strong communication skills with both technical and non-technical stakeholders.
- Comfortable working in fast-moving startup / scale-up environments.

Nice to have

Experience with

- WhatsApp Business Platform
- Meta technologies
- SaaS environments
- Automation tools (n8n, Make, Zapier)
- HubSpot, Salesforce or CRMs

Basic knowledge of:

- JavaScript
- Python
- SQL

Previous experience in technical support, integrations or implementations.

What we offer

International exposure and global projects.

Direct access to cutting-edge AI and conversational technologies.

Fast learning curve and real career growth opportunities.

Young, ambitious and highly execution-oriented team.

The opportunity to help shape the future of conversational business.

📌 Ingeniero de software (Ciudad de México)
🏢 Woztell
📍 Ciudad de México