The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.ResponsibilitiesDocument processes in an accurate and detailed manner and follow established procedures to complete complex assignmentsIdentify process gaps requiring escalation, offering potential solutionsAssist with inventory management and workflow needs as dictated through risk priority and service levelSupport a range of products and servicesAnalyze problems and formulate solutions through research and investigationNavigate, test and execute moderately complex databases, spreadsheets, and systemsEnsure accurate and timely account handlingAssist in activities that help reduce organizational impact and/or lossAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating,



managing and reporting control issues with transparency.Qualifications1 year of relevant experienceProficient computer and typing skillsAbility to adapt to new technology quickly and seamlesslyConsistently demonstrates clear and concise written and verbal communication skillsAbility to work with others to complete assigned tasksEducationHigh School diploma or equivalentFuncionesRealizar altas, bajas de clientes y mantenimiento de las cuentas de banca electrónica en sistemaActividades AdministrativasActualización de expediente del cliente.Es un puesto de nivel inicial a cargo de brindar servicios de apoyo deoperaciones, incluyendo lo siguiente: mantenimiento dedocumentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de OperacionesAltas de usuarios, reimpresiones y/o reinicios de claves, reposiciones de netkey y modificaciones de facultades de usuariosProceso SPID, llevando a cabo altas, bajas y mantenimientos para garantizar la integridad de los datos.RequisitosExperiencia administrativa en grandes volumenes de captura de datosExperiencia en revision de documentosDeseable experiencia en procesos SPIDExperiencia en revisión de expedientesExperiencia en manejo de bases de datosHerramientas: Paquetería office (Excel básico)Skills: Trabajo en equipo y proactivoZona de trabajoAzcapotzalco/ Tecno ParqueLunes a Viernes 9 am 6 pm/ PresencialJob Family Group:Operations - CoreJob Family:Operations SupportTime Type:Full timeMost Relevant SkillsPlease see the requirements listed above.Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi's EEO Policy Statement and the Know Your Rights poster.
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