Job Requirements

Level of Education and Experience:

Schooling required: Computer Engineering, Computer Systems or equivalent.

8 Years of experience in IT areas

Required Software

Knowledge of ERPs

Integration with WMS (e.g. RFSmart) and other logistics applications (e.g. ShipIT).

Advanced knowledge of SQL for data manipulation and queries.

Experience with label systems (e.g. Bartender).

Experience in application programming.

Experience desirable in Oracle or JDE (Supply Chain Modules)

Knowledge of EDI desirable

Skills and Competencies

A deep understanding of the organization's business processes and requirements, and how IT systems are used to provide appropriate support.

Effective communication with technical teams and non-technical stakeholders is critical.

It's crucial to work collaboratively with cross-functional teams and users.

Ability to distinguish between a process problem and a personnel problem and convey it constructively to the company.

Be open to learning, adapting to technological changes and business processes.

Integration of work teams and project management capabilities.

Written and spoken English for communication with peers abroad.

Desired instructor skills.

Work scheme: On site Responsibilities

Key point of contact in the business to address IT application issues, which requires interacting with business stakeholders, understanding the issues,



and then driving their resolution using the organization's IT resources.

Hands on, to optimize and maintain the operation of IT applications within the organization, being a liason between the needs of the business and the technical support team to design solutions and implement new applications in order to increase productivity and efficiency to meet business objectives. Monitor the Service-Now application support ticket queue and manage application incidents and requests, meeting agreed SLAs for ticket resolution.

Proactively collaborate with key business stakeholders to stay on top of any significant IT issues impacting the business.

Supporting end users by diagnosing and resolving system problems and errors. This may involve working closely with other IT support teams.

Ensure that applications are kept in a supported version.

Collaborate closely with IT support providers when necessary to ensure the successful implementation of key enhancements.

Assess the need for customization or application development to meet specific business requirements.

Maintain detailed documentation of system configurations, business processes, and changes for future reference.

Train end users on how to effectively use business applications to perform their tasks and responsibilities.

Analyze existing business processes and recommend improvements or optimizations.

📌 IT Application Support Analyst (SQL Advanced, ERP Supply Chain) (México)
🏢 Imi
📍 México