We are KTSA – KPMG Technology Services Americas.A Service Delivery Center of KPMG US, with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country.
We deliver high-value technology, consulting, and corporate support services to KPMG US and its clients.At KTSA, our Employer Value Proposition is clear: Explore.Explore isn't just a word — it is how we grow, lead, and thrive.
It is the mindset that drives our culture and shapes every opportunity:Experience a collaborative, inclusive, and multicultural workplace where you belong.Excel by creating impact and leaving your mark on integral projects.Expand your potential with real career paths, learning programs, and mentorship.Express your individuality — come as you are, and thrive as your authentic self.And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS, our total rewards program, designed to support your well‐being, goals, and personal milestones.Responsabilities.Business Transformation & Growth EnablementSupport delivery of business transformation initiatives that improve scalability, speed, and service effectivenessPartner with Operations and functional teams to redesign processes that enable growth and operational leverageTranslate ideas and strategic priorities into actionable pilots and transformation initiativesSupport identification, intake, and shaping of innovation opportunities (process, service, automation, digital)Coordinate and support pilots and proof-of-concepts, working closely with CI and Automation teamsTrack pilot outcomes, lessons learned,



and business impact to inform scaling decisionsPromote a mindset of continuous improvement, experimentation, and learningTransformation Execution & Initiative ManagementManage execution of assigned transformation initiatives from concept to deliveryTrack milestones, risks, dependencies, and outcomes across active initiativesMaintain dashboards and trackers that provide clear visibility into execution and impactSupport transformation reviews and governance forums with insights and dataValue & Benefits RealizationSupport definition of success metrics for transformation initiativesIdentify gaps between expected and realized outcomes and support corrective actionsTranslate data into clear, business-relevant insightsStakeholder CollaborationWork closely with Operations, Service Delivery, CI, Automation, and Analytics teamsEngage with selected business units to identify opportunities to improve speed, quality, or scalabilityDocument and share best practices, playbooks, and learnings to support broader adoptionRequirements.3 years of experience in business transformation, operations, innovation, or continuous improvement rolesHands-on experience delivering process change, transformation initiatives, or pilotsExperience working in cross-functional,



matrixed environmentsComfort operating in ambiguous environments with direction from senior leadersCore SkillsStrong problem-solving and analytical skillsAbility to structure ideas and move them into executionStrong organization and initiative management capabilitiesData-driven mindset with the ability to tell a clear business storyClear and effective communication skillsNice to HaveExposure to automation, low-code platforms, or digital enablementFamiliarity with Lean, Six Sigma, ITIL 4, or similar frameworksExpand your possibilities with KTSA through KTSAMÁS, where you can access:Extended maternity, paternity, and adoption leavesLearning opportunities, training, and certification programsExtended marriage leave and daycare supportWellness and Employee Assistance Programs (EAP)Comprehensive medical plan, life insurance, car insurance, and funeral assistanceVisit to learn more.At KTSA, we celebrate and support everyone's individuality.
We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, or disability.
We are supportive of helping you to achieve a balance between your home and work demands.
We are happy to discuss specific requirements and our range of flexible working arrangements could be of interest.
Please ask to find out more.
We strongly state that we DO NOT require a certificate of non-pregnancy or HIV in order to participate in any of our processes.Explore KTSA, we dare to be different!
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📌 Sr. Associate, Innovation And Continuous Improvement (Jalisco)
🏢 KTSA - KPMG Technology Services Americas
📍 Jalisco