PURPOSE The Logistics Tracking Coordinator will work in direct partnership with the Operations and Booking teams to maintain open lines of communication with our customers and carriers ensuring the timely completion of first-class service for all shipments.

ESSENTIAL DUTIES &

RESPONSIBILITIES Proactively contact carriers and customers to ensure pickup and delivery appointments are set and trucks are in route when expected

Complete data entry after obtaining track and trace updates on shipments

Coordinate and assist with the collection of appropriate documents from carriers

Maintain constant and clear communicate with carriers to ensure timely pick-up and delivery of all shipments

Handle a high volume of calls and emails daily

Maximize the productivity and workflow of the department by emphasizing load board priorities, efficiencies, and board coverage

Provide support and resolution to customer problems following standard operating procedures (SOPs) and escalate to proper business function as needed to help maintain high quality customer satisfaction.

Serve as back-up coverage to support additional needs of other department team members to ensure complete client satisfaction REQUIRED KNOWLEDGE/SKILLS/ABILITIES Exceptional attention to detail

Service mentality, positive and effective communicator





Willingness to learn, improve, and receive coaching/constructive feedback

Must be willing to work through unexpected problems to find a reasonable solution

Detail-oriented and problem-solving skills

Ability to work professionally and effectively with a diverse group of individuals

Advance technology skills with a strong focus on data entry, Microsoft Office products, and email correspondence

Ability to quickly learn and navigate through multiple systems proficiently

Ability to self-manage and proactively assume tasks, and communications QUALIFICATIONS High school diploma, or equivalent

Associates or College Degree preferred

1+ years’ experience in administrative support role preferred

1+ years’ experience in customer services role preferred

Bilingual - English and Spanish preferred

Must be able to work night shift schedule from 2pm-11pm (CDT- Chicago) in our office located near Monterrey.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment: The work schedule of this position will be determined based on the organizational needs; it will be subject to change based on business demands and will require work outside of standard business hours.

📌 Logistics Coordinator - Night Shift (Monterrey)
🏢 GlobalTranz
📍 Monterrey