Role: Manual QA Tester – IVA / IVR (Spanish Speaker)

Location

? Language Requirement: Spanish understanding or speaking preferred not must have

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Role Overview

We are seeking an experienced Manual QA Tester – IVA / IVR (Spanish Speaker) with strong expertise in test planning, independent execution, troubleshooting, log analysis, and AI-driven conversational systems.

The adecuado candidate will have hands-on experience designing comprehensive test cases from business and technical requirements, validating complex voice/IVA systems, analyzing logs, and ensuring high-quality user experience across voice and conversational platforms.

This role requires deep practical knowledge — not just theoretical familiarity — with QA fundamentals, AI/agentic testing, and UX validation.

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Key Responsibilities

1️⃣ Test Planning & Test Case Design

- Analyze business requirements, technical specifications, and conversational designs.
- Develop detailed test plans, test strategies, and traceability matrices.
- Convert requirements into structured, high-coverage test cases and scenarios.
- Ensure full functional, edge-case, and negative-path coverage.
- Identify risks, dependencies, and testing gaps early in the lifecycle.

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2️⃣ Test Execution & Troubleshooting

- Execute manual functional, regression, integration, and UAT testing independently.
- Validate end-to-end IVR/IVA flows, including conversational paths and backend integrations.
- Troubleshoot issues across voice, API, and backend systems.
- Reproduce, isolate, and document defects with clear root cause analysis.




- Collaborate effectively with development and product teams to resolve defects.

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3️⃣ Log Verification & Technical Validation

- Perform log analysis to validate system behavior and troubleshoot issues.
- Verify backend transactions and API interactions through logs.
- Analyze system responses, error traces, and performance metrics.
- Validate speech recognition, intent resolution, and response handling via logs when applicable.

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4️⃣ AI / IVA / Agentic Testing

- Test AI-driven conversational systems (chatbots, voice bots, IVR systems).
- Validate:

o Intent recognition accuracy o Entity extraction o Context retention o Conversational transitions o Multi-turn dialogues

- Understand agentic workflows and decision-based conversational paths.
- Identify conversational edge cases and AI misinterpretations.
- Support validation of training data and conversational model updates.

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5️⃣ UX & Conversational Experience Testing

- Evaluate user experience across voice and conversational platforms.
- Validate:

o Prompt clarity o Tone and linguistic accuracy (Spanish)

o Navigation logic o Menu usability o Error messaging clarity

- Identify friction points and usability issues.




- Ensure consistent experience across channels (voice, web, mobile).

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Required Qualifications

- 4 years of Manual QA experience.
- Proven experience in IVR / IVA / conversational system testing.
- Strong experience in:

o Test planning and test case creation o Independent test execution o Defect lifecycle management

- Hands-on experience with log verification and technical troubleshooting.
- Experience testing AI-driven or NLP-based systems.
- Strong understanding of conversational design principles.
- Experience with API testing tools (Postman, SOAP UI, etc.).
- Experience using Jira or similar defect management tools.
- Native or fluent Spanish (required for conversational validation).

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Key Competencies

- Strong analytical and critical thinking skills.
- Ability to translate requirements into comprehensive test scenarios.
- Strong troubleshooting mindset.
- Attention to conversational and UX detail.
- Clear and structured defect reporting.
- Ability to work independently with minimal supervision.

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What We’re Looking For

We are looking for a QA professional who:

- Goes beyond surface-level understanding.
- Can independently design and execute tests.
- Understands AI-driven conversational systems in practice.
- Is comfortable diving into logs and technical validation.
- Can critically evaluate both functionality and user experience.

Thanks

Rakesh Pathak | Lead Recruiter

Phone: (phone hidden)

[email protected]| www.ampstek.com https://www.linkedin.com/in/rakesh-kumar-pathak-00b039167/

📌 Manual QA Tester – IVA / IVR (Spanish Speaker) (México)
🏢 Ampstek
📍 México