Support team to help direct work flow and answer process questions.
- Learn about the organization’s products or services and keeping up to date with changes.
- Verify compliance with goals and objectives established in the strategic planning of the organization and service delivery contracts
- Establish ways to evaluate the strategies implemented and the services offered.
- Promote favorable relationships with customers so as to increase the satisfaction offered by allowing new businesses and / or new clients.
- Availability to work on different products and programs, as needed.
- Analyze the information of the personnel in charge for the decision making.
- Make regular reports of the results of your area's work to clients and customer care manager.
- Conduct evaluations of the personnel in your area to implement development plans.
**Skills**:
- Leadership
- Issue Solving
- Clear orientation to the achievement and vision of the business with strength in planning.
- Team management
- Self-confidence and security in their professional practices.
- Teamwork
- Working under pressure.
- Innovation in strategies of markets.

📌 Customer Care Supervisor (Guadalajara)
🏢 Ingenico
📍 Guadalajara