Descripción y detalle de las actividades
Job description Summary: To successfully lead and manage teams to achieve organizational objectives. Increase efficiency, reduce costs, and improve overall performance. Problem solving focus to streamline operations and ensure customer satisfaction. Have strong communication skills to foster collaboration between departments and support areas for smooth operational flow. Responsibilities:
- Monitor day to day KPIS for each of the clients and Confie ensuring meeting goals. Document Improvement plans, Innovate on current metrics not met or those that require improvement to strengthen Operations on each of these. Managing day to day relations with multiple clients. Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company. Maintain constant communication with direct report on status of each client under his/her responsibility. Ensure that operational activities remain on time and within budget. Build and develop the project team to ensure maximum performance, by providing purpose, direction, and motivation. Evaluation of needs and review of performance of people under his/ her hierarchy, provide feedback under Confie processes,



and implement improvement plans focus on mitigate or eliminate areas of opportunity and prepare them to growing opportunities. Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation Coordinate internal and external support areas (HR, Training, Facilities, TA, QA, to ensure that projects remain within scope, schedule, and budget, collaborating with staff in various departments Analyze project progress and, when necessary, adapt scope to Confie on those applicable, timeline, and cost to ensure that team can adhere to project requirements Develop presentation on results internally and for each of the programs managed What are we looking for?
Experiência y requisitos
Required: University Degree 5 + years of experience in Operations Management (Preferably in customer service, technical support and sales) Specia
Organización
Seguros Confie
Giro
Telemarketing
Actividad principal
We are a call center that offers services to different brands in the insurance industry.
Número de empleados
1234
/**Área** Gerencia
**Contrato** Permanente
**Turno** Diurno
**Jornada** Tiempo Completo
**Estudios** Titulo Cualificado
**Sexo** Indistinto

📌 Operations Manager (Tijuana)
🏢 Empresa reconocida
📍 Tijuana