#WeAreCrowdStrike and our mission is to stop breaches. As a integral leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
What You'll Do:
- Onboard new Enterprise and Mid-Market CrowdStrike Premium Support Customers- Work with customers and account teams to identify and deliver success criteria for the first 90 days- Provide project leadership for new customer implementations- Identify opportunities for process improvement- Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.- Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.- Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.- Escalate customer issues to management when appropriate.- Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.- Leverage internal technical expertise,



including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.- Create knowledge base content to capture new learning for reuse throughout the company and user base.-
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.- Drive support cases to ensure issues are being resolved in a timely manner
What You'll Need:
- Bachelor’s Degree or equivalent experience- Professional fluency with the English language- Experience working with Windows Server Operating Systems- Knowledge of enterprise web technologies, security and cutting-edge infrastructures- Excellent customer service skills and ability to quickly establish technical credibility with customers- Excellent communication skills, written and verbal- Proven problem-solving skills- Collaborative attitude- Ability to travel up to 25%- Commitment to customer success
Preferred Qualifications:
- Bachelor’s Degree in Computer Science or equivalent- ITIL or PMP Certification- 5+ years of Customer Success/Project Management/Technical Account Management experience in SaaS organization- Deep expertise in Linux and Mac platforms
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- We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

📌 Customer Onboarding - Technical Account Manager (México)
🏢 Crowdstrike
📍 México