The Service Desk agent is responsible for providing Service Desk support services L1 and in some cases L2 and ensuring high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions provided for it. Service Desk agent interacts with the clients, listen to their queries patiently, and then provide them with the relevant information to ensure that the customer remains content.
**Requirements**:
- IT Bachelor's degree from a college or university (preferred).
- Two years of experience as an IT Service Desk.
- Experience with Windows 10 and 11, Office365 Portal.
- ITIL,



TCP/IP protocols knowledge is a plus.
- Verbal and written English skills.
**Benefits**:
- Income of $22,000 MXN monthly, before tax.
- Law and higher benefits.
- Payroll scheme.
Up for the challenge? Show us what you got!
Tipo de puesto: Jornada completa, Por tiempo indeterminado
Salario: $22,000.00 al mes
Prestaciones:
- Vales de despensa
Pregunta(s) de postulación:
- How much experience do you have as an IT Service Desk?
- Do you speak English?
Lugar de trabajo: Empleo presencial

📌 Service Desk Agent (Zapopan)
🏢 Intugo
📍 Zapopan