Senior PMO / Program Manager – Retail & eCommerce Technology

? Location: Polanco, Mexico City

? Work model: 100% onsite

? Engagement type: Contractor

? Compensation: Up to USD $4,000 per month

? Benefit: Private major medical insurance

KogniVera is looking for a Senior PMO / Program Manager with strong experience leading enterprise technology programs within the Retail and eCommerce industry.

The selected professional will be responsible for governing multiple strategic initiatives, providing executive visibility, coordinating technical and business teams, and ensuring projects are delivered within scope, budget, timeline, and quality expectations.

Key responsibilities

Manage a portfolio of Retail and eCommerce technology projects.

Establish and maintain PMO governance, standards, templates, and reporting routines.

Lead steering committees and provide executive-level project and portfolio reporting.

Manage integrated roadmaps, budgets, forecasts, resources, risks, issues, dependencies, and change requests.

Coordinate Product, Business Analysis, Development, QA, Architecture, Infrastructure, Data, Security, Operations, vendors, and offshore teams.

Support project estimation, prioritization, resource planning, and delivery baselines.

Monitor KPIs, milestones, critical paths, and business outcomes.

Manage vendor performance, escalations, and recovery plans.

Oversee projects from discovery and planning through implementation, go-live, stabilization, and closure.

Mandatory requirements

10+ years of experience in Project, Program,



Portfolio, or PMO Management.

Strong experience leading Retail and/or eCommerce technology programs.

Proven formal PMO governance experience, including:

RAID management

Steering committees

Budget and forecast control

Portfolio prioritization

Resource and capacity planning

Dependency management

Change control

Executive reporting

Experience coordinating cross-functional technical teams and external vendors.

Strong understanding of Agile, Waterfall, and hybrid delivery models.

Fluent English and Spanish.

Availability to work 100% onsite in Polanco, Mexico City.

Acceptance of a contractor engagement.

Preferred Retail and eCommerce experience

Experience with several of the following areas is highly desirable:

eCommerce platforms

POS or Seller Applications

OMS or order management

PIM or product information management

Marketplaces

Payments and checkout

Pricing and promotions

Inventory and fulfillment

Click and collect

Ship from store

Loyalty or CRM

Store systems

SAP Retail or Oracle Retail

Salesforce Commerce Cloud

Adobe Commerce/Magento

Shopify or Mirakl

What we offer

Monthly compensation of up to USD $4,000.

Contractor engagement.

Private major medical insurance.

Opportunity to lead strategic Retail and eCommerce technology initiatives in an enterprise environment.

Senior PMO – Retail & eCommerce Technology

Important: This is a fully onsite contractor position. Candidates seeking remote or hybrid arrangements will not be considered.

📌 PMO / Program Manager – Retail & eCommerce Technology (Ciudad de México)
🏢 KogniVera
📍 Ciudad de México