**_HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. _**_With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. _**
**Job Title**:
**Remote **Booking Operations Coordinator **(100% Work From Home)**
**Location**:Remote from Latin America
**Position Type**:Full-time
**Salary**: $1500 USD / month
**About our client**:Our client has a platform to find and book private wellness experiences in the US (with expansion to Mexico/other countries this year!). Their services range from yoga, astrology, tarot, psychic readings, soundbaths, pilates, and more.
**Job Overview**:
**Responsibilities**:
- Manage booking requests from clients, ensuring accuracy and completeness of information.
- Communicate booking details and requirements to clients and service providers.
- Maintain accurate records of bookings, including dates, times, locations, and any special requirements in our spreadsheet and CRM.
- Monitor booking schedules and proactively address any conflicts or issues that may arise.
- Collaborate with sales and marketing teams to promote available booking slots and maximize revenue opportunities.
- Assist in developing and implementing booking policies and procedures to improve efficiency and customer satisfaction.
- Provide exceptional customer service by promptly responding to inquiries, resolving issues, and addressing concerns related to bookings.
- Prepare reports and analyze booking data to identify trends, opportunities for improvement, and areas of concern.




- Assist in the development and documentation of standard operating procedures (SOPs) for various tasks and processes.
- Provide general office support, including handling inquiries.
- Monitor and analyze key performance metrics, such as open rates, click-through rates, conversion rates, and ROI, to measure campaign effectiveness and identify areas for improvement.
- Assist in the organization and coordination of company events, including team meetings, workshops, and networking events.
- Conduct research and compile information on various topics as requested by the founder, providing summaries and recommendations as needed.
- Provide administrative support for special projects and initiatives, working collaboratively with cross-functional teams to achieve objectives.
- Maintain confidentiality and handle sensitive information with discretion and professionalism
**Tools used in this role**:
- Slack
- Airtable
- Notion
- Honeybook
- Peek Pro
- Paypal
- Gmail
- Instagram
- Canva
**Qualifications, Skills and Key Competencies:
- MUST be familiar with Slack, Gmail, and Airtable
- BONUS if you are familiar with Notion, Honeybook, or PeekPro
- Someone who loves wellness and can have an understanding for our demographic (millennial women in the US + Mexico)
- Excellent english level both written and spoken
- Someone that can connect the dots! While many things will be automated, they need someone that can think for themselves when it comes to managing their bookings.
- SELF STARTER! You are motivated and will make things happen, and will be excited about working towards the growth of our client
- Extremely detail oriented!!
- Previous experience working as an operations/admin coordinator Must be located in Latin America**Benefits**:
- Versátil schedule + Remote
- 14 paid vacation days + holidays off
**Application Disclaimer: Please Read Before Proceeding

📌 Remote Booking Operations Coordinator (México)
🏢 Hire Latam
📍 México