The Quality Assurance Analyst is responsible for ensuring the highest quality standards in all inbound, outbound, and side-by-side interactions. This role involves monitoring and evaluating these interactions. to maintain product quality.

1.

Evaluate

Inbound/Outbound/Side by Side calls/claims/interactions/chats/emails 2.

Provide

Feedback/Coaching according to company standards.

- Identify and remedy defects within the production process. 4.

Mentoring: Transfer Knowledge & Skills 5.

Lead Quality

Talks for new hires and cross trainees.

- Participate & lead call listening/calibration sessions. 7.

Provide

Support for New Hires during OJT. 8.

Floor

Support – Floor Walking (When applicable) 9. Attend and participate in all appropriate meetings.

- Ensure user expectations are met during testing process 11. Assist in investigating and correcting quality-related issues (Complaints & CSAT) 12. Provide proactive recommendations and offer corrective actions to ensure quality.
- Assist in the implementation of Ops policies, procedures,



quality systems and programs.
- Participate in all regulatory, third party and customer audits and inspections.
- Maintain a fair and professional attitude.
- Perform other duties as directed by the Quality Department Management (AD HOC) Requirements

University/ College (Desirable)

Advanced English level Windows Office knowledge: Word, Excel, PowerPoint

Experience: Audits / Test / Risks /Sampling – 1.5 years Specialized knowledge (Desirable)

LSS White Belt/Yellow Belt/Green Belt – SQL – Tableau Car Insurance – Policies & Regulations Benefits

Competitive weekly salary

Legal benefits

Christmas bonus

Savings fund

Profit sharing (PTU)

Vacation days

Vacation premium

Extra paid days off

Private medical insurance and preventative care

Friendly work environment

Financing and discounts at local restaurants and coffee shops

Growth opportunities

📌 QA Analyst (Baja California)
🏢 Confie TA Admin
📍 Baja California