Job Duties:
- Escalate issues to senior technical staff and respond to the customer when escalation resolutions are available.
- Track incidents on the helpdesk ticketing system
- Where time is available, perform other various assigned tasks, such as document creation, staff and customer training, process improvement etc.
Job Requirements and Experience:
- ** Fluent English Required** - Second Language a bonus
- 2+ years experience in a customer support role.
- Strong written and verbal communication skills
- ** Friendly, approachable disposition and confident manner.**:
- Basic IT knowledge (Networking, DNS, SMTP, Office Suite, Exchange 2013+, G Suite.)
- Well-structured way of working and troubleshooting/problem-solving ability
- Strong understanding and **ability to **prioritize** tasks** & service requests
- Working experience in technical support
- Ability to interact and consult with others in particular for de-escalation management
- ** Strong team player**
Strong motivation and willingness to learn and perform
- Autonomous & proactive working behavior
VIPRE

📌 First Line Technical Support Engineer (Guadalajara)
🏢 Vipre Security Group
📍 Guadalajara