Dana is a general leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets - passenger vehicle, commercial truck, and off-highway equipment - Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
**Job Purpose**:
**Job Duties and Responsibilities**:
Establish required service levels and document components related to each service
Establish levels of continuity, availability and recovery of services, reinforce compliance with them




Develop expected incident response and response times for more critical services
Implement work procedures that guarantee the availability of services, expected response times, and attention to incidents.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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📌 IT Business Analyst Escobedo (Monterrey)
🏢 Dana
📍 Monterrey