The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
- Provide regular status updates for all project participants and create presentations for steering committee updates
- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
- Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
- Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
- Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices




- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- Previous relevant experience preferred
- Proficient in Microsoft Office
- General knowledge of client reporting across the industry and our competitors
- Working knowledge of SQL environments and database queries
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Funciones**
- Supervisar equipo de trabajo para llevar a cabo acciones de suscripciones por Alertas y Notificaciones en depósitos-retiros y estados de cuenta, bajo controles establecidos de operación. Administración de personal en base a liderazgo y proyección de resultados en las metas establecidas
- Manejo de personal, controles, administración de procesos, generación de reportes y cumplimiento en níveles de servicio.
- Objetivo del área
- Procesar alertas, notificaciones y suscripciones de estados de cuenta electrónico para clientes.
- Administración general de procesos, controles, manejo de equipos de trabajo,



reportes de procesamiento (diarios, mensuales o especiales), seguimiento a proyectos y verificación de procesos checker.
- Evaluación de personal y cronogramas de trabajo.
- Procesar alertas, notificaciones y suscripciones de estados de cuenta electrónico para clientes.
**Requisitos**
- Experiência en operaciones bancarias de 2 años, administración de procesos, manejo de personal, entrega de reportes, captura de datos, elaboración de procedimientos, seguimientos a proyectos y manejo de controles.
- Conocimientos: Paquetería o Excel Intermedio ( formulación, filtros, macros, etc.)
- Manejo y Análisis de Información de manera ordenada y confiable.
- Conocimientos Administrativos
- Habilidad de captura
- Manejo y familiaridad con aplicación de controles, conocimientos bancarios.
- Rápida captura alfanumérica por trabajo bajo presión en tiempos de entrega y carga de trabajo
- Cumplimiento en tiempos de entrega y reportes
- Mediador, empático, afinidad por controles, organizado, resolutor de problemas, analítico, liderazgo.
Horario**:Disponibilidad de horario** para trabajar en fin de semana, horario vespertino y trabajar en días festivos
Horario**:El horario deberá ser abierto, de acuerdo a las necesidades de la Organización (07:00 a 22:00)**
Lugar de Trabajo
Revolución 1267 Piso 7 Alvaro Obregón
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the

📌 Supervisor del Área de Estados de Cuenta/ (Tláhuac)
🏢 Citi
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