**About Us**
It's simple, we prosper by putting people ahead of profits. Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.
**What is this role about?**:
As a Technical Support Representative, you will deliver world-class support to our customers.
**What awaits you in this role**:
- Manage help desk software or ticket system
- Document customer interactions and solutions in the support system.
- Troubleshooting and managing simple software issues using knowledge-base articles and FAQs
- Provide help regarding the company product or services
- Stay up-to-date with updates, and changes within the company
- Research questions on available resources (FAQ manual)
- Delegate complex customer issues to the L2 support
**What we are looking for**:




- 1+ years of experience in a technical support or service role
- High school diploma or equivalent; additional education in a technical field is a plus.
- Certifications in relevant technologies or products are a plus
- Basic computer skills
- Excellent verbal and/or written communication skills
- Basic knowledge of industry-specific software/tools
- Familiarity with company-specific software/tools
- Ability to convey technical information clearly
- Empathetic
- Problem-solving skills
- Multitasking
**What we offer**:
- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- Convenient Partnerships for Food and _More!_
**Our Client's Background**
Our client is a Fintech company providing customized end-to-end technical solutions to lending companies and telecoms.
AVISO DE PRIVACIDAD

📌 Technical Support Representative - On Site (Guadalajara)
🏢 Helpware
📍 Guadalajara