**Who are we?**:
**WA. Technology** is a B2B supplier of iGaming solutions with rapidly growing clients and partnerships in emerging markets. We offer a state-of-the-art iGaming platform, turnkey solutions, and standalone products that empower operators to enter or expand into emerging markets quickly and easily.
The WA.Platform is a fully scalable and customisable solution, featuring over 75 game providers, 6,400+ games, and support for multiple currencies, along with access to over 80 payment methods. **WA.Technology** enables operators to build their own casino, sportsbook, lottery, fantasy, or poker business precisely as they envision it.
**Long story short, you will**:
We are seeking a motivated and enthusiastic Customer Support Agent who is fluent in both English and Spanish to join our dynamic team.
**All the responsibilities we will trust you with**:
- Deliver timely and accurate resolutions to customer inquiries and issues, consistently striving to exceed their expectations.
- Champion the cause of customer satisfaction by going the extra mile to ensure a positive customer experience.
- Acquire in-depth knowledge of all our business areas, including our products and services, and become an advocate for them.
- Strictly adhere to internal processes and procedures to maintain service quality and consistency.




- Collaborate closely with other teams and team members to ensure a seamless and excellent customer journey.
**Your areas of knowledge and expertise**:
- Fluent in both English and Spanish. Exceptional written and verbal communication skills in both languages are essential.
- Possess CompTIA A+, IT Helpdesk Professional, or equivalent certification.
- Previous customer service experience, preferably in an online environment, is a plus.
- Ability to work in rotating shifts, including weekends and evenings, to ensure round-the-clock support for our general customer base.
- Possess excellent time management, active listening skills, empathy, and a "can-do" mindset.
- Be a strong team player who can motivate and contribute to the success of the team.
- Experience in the iGaming industry and/or sports knowledge is considered a plus but not mandatory.
**Some of the benefits of working with us**:
- Hybrid set up.
- Flexible work environment.
- Attractive remuneration package.
- Opportunity to work with well-connected industry leaders.
- A leadership approach that fosters innovation, creativity, and trust.
- Opportunity to experience the buzz of highly driven and motivated work colleagues.
- Experience a start-up feel in a fast-paced growth-driven environment.

📌 Customer Support Agent (Ciudad de México)
🏢 WA.Technology
📍 Ciudad de México