Viva Engage busca Reception Team Lead en Benito Juárez, Ciudad de México

AViva Engageclient is looking for a skilledReception Team Leadto join theiroperations team!

Pacific Workers

Join a dynamic and rapidly growing law firm dedicated to fighting for injured workers' rights! Recognized as one of the fastest-growing companies in the Bay Area and a leader in client service, Pacific Workers stands at the forefront of workers' compensation advocacy.

Benefits:

- Monday to Friday schedule
- 100% remote position
- Working hours: 8 AM 5 PM Pacific Time
- Indefinite-term contract
- Paid time off in your first year
- Social benefits
- Well-being programs

Salary:22,000 MXN per month + 750 MXN stipend

Requirements:

- Core Skills: Proactive, responsible, and highly analytical thinker with a "problem-solver" mindset and the ability to thrive in fast-paced environments.
- Experience: 3-5 years of experience in Customer Service, with a minimum of 2-3 years specifically as a Team Lead in a Call Center or BPO environment.
- Language Skills: Full bilingual proficiency in English and Spanish is required, as all operations are conducted in English.
- Technical Proficiency: Trackable knowledge in managing metrics, quality assurance (QA) scores, and phone performance tracking.

Job Duties:

- Team Leadership:



Lead and supervise a small group of 1- 5 receptionists to ensure high-quality front-line support for our California legal teams.
- Performance Tracking: Monitor and evaluate reception metrics and quality performance to ensure the team meets all the firms customer service benchmarks.
- Coaching & Feedback: Evaluate team progress through consistent feedback loops and identify specific areas for coaching and professional development.
- Operational Excellence: Manage daily receptionist workflows, ensuring smooth technical performance and adherence to company culture.
- Cross-Functional Collaboration: Coordinate with the operations and management teams to align receptionist processes with real-time needs in the firm.
- Administrative Oversight: Manage team schedules, attendance logs, and internal communications to ensure 100% coverage during business hours.

The responsibilities listed above are not exhaustive and may evolve based on the needs of the firm By applying, you agree to allowViva****General to connect your CV with potential job opportunities and receive updates about possible job offers via email and WhatsApp.

Esta vacante viene de la bolsa de empleo Talenteca.com:

https://www.talenteca.com/anuncio?j_id=6a70fbd240000038006a37ee&source;=indeed

📌 Reception Team Lead (Benito Juárez)
🏢 Viva Engage
📍 Benito Juárez