**About the Role**:
**Grade Level (for internal use)**: 09
**About the Role**:
**The Team**:
You will be part of the Primary Accounts team based in LATAM region. The team is comprised of experienced Accounts Managers and professionals, for one of the segments of S&P; Global in the Philippines.
Responsibilities and Impact
The Impact
Critical to the success of Commodity Insights client retention initiatives, this position will develop and maintain positive relationship with the assigned Commodity Insights accounts to understand business need, drive service adoption and provide feedback on account health and user best practices.
**Responsibilities**:
Proactive outreach to contact clients and discuss current services, client needs, complimenting products, and required service follow-up. Retention activities including mid-point and renewal touch points documented in SFDC.
Set-up and provide training as needed in coordination with the Specialists and support team
Contacts all newly added contract users to introduce them to the products.
Discover and diagnose possible up-sell / cross-sell opportunities. Assists with product demos and meeting scheduling of the assigned accounts as collaborative opportunities arise
Work across Commodity Insights organization, one of the divisions of S&P; Global, to resolve any client issues in a timely manner.
Document all client interactions in SFDC
Completes other assignments as required and/or assigned.
**What We’re Looking For**:
Ability to identify client problems through consultative questioning.
Ability to determine solutions for customers and get the “big-picture” view of the client from a client relations standpoint.
Effective time and task management skills that will help you efficiently.
Strong attention to detail




Significant previous experience in a client-facing role and high proficiency in Microsoft Excel are preferred.
Capability to work independently as well as part of a team.
Strong problem-solving and analytical skills.
Strong background in Sales, Business Development and Client Relations are preferred.
**Basic Required Qualifications**:
Bachelor’s degree on any field.
Excellent oral and written communication skills in English & Spanish.
Knowledge in Financial Services is preferred.
Strong organizational skills and ability to prioritize.
Integrity, honesty, positive attitude, strong attention to details, and a desire to learn independently are all essential.
About S&P; Integral Commodity Insights
At S&P; Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P; Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P; Global Commodity Insights is a division of S&P; Global (NYSE: SPGI). S&P; Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings,



we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P; Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P; Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P; Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtim

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