**Descripción**:
At Dresden Partners, we are looking for talented individuals like you to join us as a **Customer Success.**
We are a consulting firm specializing in recruitment, selection, and personnel management at both national and international levels. We act as a bridge to connect top talent with leading integral companies across Mexico, LATAM, and the USA.
If you are seeking a global, committed, and successful company that offers new challenges and professional growth, we have the perfect place for you.
**Requirements**:
- +4 years of experience in a similar role.
- Advanced proficiency in English.
- Monitoring of CLM or SaaS implementations.
- Experience in customer satisfaction, customer loyalty, and retention.
- Deep understanding of customer needs and goals.
- Expertise in fostering long-term, continuous relationships with clients.
- Risk detection and management.
**Responsibilities**:
- Knowledge of CLM (Contract Lifecycle Management) implementation in tools such as Coupa, SAP Ariba, Conga,



and DocuSign.
- Gather and document client requirements effectively.
- Understand and analyze customer needs to offer the best possible solutions.
- Track the implementation of solutions and the established KPIs.
- Measure and present progress reports to clients.
- Conduct regular meetings with clients.
**Benefits**:
- Legal and additional benefits.
- Competitive salary.
- 12 vacation days.
- Life insurance.
- Major medical expenses insurance.
- Funeral expenses insurance.
- Health membership (holder + 4 people).
- Development opportunities.
- Remote position.
**Requisitos**:
- +4 years of experience.
- English.
- CLM or SaaS implementations.
- Customer satisfaction, customer loyalty, and retention.
- Customer needs and goals.
- Relationships with clients.
- Risk detection and management.

📌 Customer Success (Clm) Remote (Ciudad de México)
🏢 Dresden Partners
📍 Ciudad de México