I’m helping Your Startup Operations find a top candidate to join their team full-time for the role of Remote Operations Coordinator (Event Production).

You will drive operational excellence in live events by managing complex logistics and workflows.

Compensation:

USD 800 - 1.2K/month

Location:

Remote (for residents of Argentina, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, and Uruguay)

Mission of Your Startup Operations:

"The company's comprehensive approach to operations and marketing services caters to the needs of startups and businesses aiming for growth."

What makes you a strong candidate:

- You have 2 years of experience in Client relationship management (CRM)
- You are proficient in Standard operating procedures (SOP), Scheduling, QuickBooks, Payroll, Logistics.
- You have 1 year of experience in Event coordination
- English - Fully fluent

Responsibilities and more:

About Your Startup Operations

Your Startup Operations is a boutique agency providing operational services to small businesses. We work primarily with small business owners in the United States and our vision is to give power to the people who own small businesses by delivering white glove service while maintaining flexibility, care and affordability.

Our SCORE Values

Solution-focused: Think critically and propose solutions independently.

Curiosity: Ask questions and actively seek understanding.

Ownership: Take full accountability and responsibility for your role.

Resourcefulness: Use all available resources to solve challenges or answer questions.

Excellence: Deliver high-quality work and exceptional results.

Who You Are

You have a strong administrative foundation: calendar and inbox management, document organization, contracts, proposals, quotes, and invoices — and you follow through without being chased.

You've coordinated logistics with vendors, venues, contractors, or third-party partners and can manage moving pieces across multiple stakeholders.





You walk into ambiguous situations and create structure. You are proactive and detail-obsessed — you see what needs to happen and move on it before you're asked.

You stay calm under pressure. This role supports a live-event production environment where timelines are firm and details matter.

You’re a strong communicator who can be the bridge between a sales team and an operations/production team.

Hint: On your first interview, mention which SCORE value you most align with at the end of the interview for huge bonus points.

Role Requirements

- Minimum of 1 year experience in event coordination, event administration, event operations, or production support end-to-end, not just day-of execution
- 2 years working with clients from the United States, UK, Canada, or Australia
- Must speak and write fluent English
- Proficiency with CRM, inventory, or production management platforms, event management tools, and QuickBooks; ability to learn new systems quickly
- Experience in GoHighLevel is a plus but not required
- Reliable internet connection with a backup; ability to work scheduled remote hours consistently. (Minimum: Download Speed 20 MB / Upload Speed 5 MB)
- A Computer:
- At least 8GB of RAM and an Intel Core 8th generation processor or higher, or AMD Ryzen 2000 series or higher
- Operating system: Windows 11 or higher / macOS 13 or higher
- Working camera and microphone

Responsibilities

- Own the post-sale operations handoff — receive client files from the sales team 2–4 weeks before each event and become the client's primary point of contact through the event.




- Gather all outstanding events details from clients (missing information, rider requirements, etc.).
- Confirm labor for each show — crew, freelancers, and 1099 contractors — well in advance of the event.
- Coordinate with vendors, venues, contractors, and warehouse/on-site staff to confirm logistics, timelines, and deliverables, including ensuring gear and equipment are prepped, packed, and loaded.
- Build and maintain detailed event timelines and run-of-show documents so every stakeholder knows exactly what's happening and when.
- Manage and keep the CRM up-to-date: leads, pipelines, client records, follow-up reminders, and event status.
- Issue invoices and manage client follow-ups post-sale.
- Manage inbox, scheduling, meeting notes, and day-to-day administrative tasks that keep the operation running smoothly so the owner and key team members are booked correctly for events and pickups.
- Support payroll — track hours and contractor payments alongside with the bookkeeper and QuickBooks.
- Help document and update SOPs as processes evolve and new systems are rolled out.
- Handle post-event follow-up.

Desired but not required

- Background in AV production, live events, or corporate event production.
- Experience building SOPs from scratch in a growing business.
- Experience coordinating 1099 contractors or freelance crews.

Perks & Benefits

- Effective immediately
- 7 paid company holidays
- Company social events & game nights
- Bi-monthly team training
- After 3 months
- 1 local holiday choice per year
- $100/year professional development allowance
- One-time $50 workspace reimbursement
- 10 days PTO / 3 sick days per year
- After 1 year
- Healthcare reimbursement up to $50/month (eligible expenses)
- An additional one-time $50 workspace reimbursement
- Possible year-end bonus (company discretion)

Your potential leader:

- Jenna Henao - PM: Communications | Events Producer | Social Media Specialist - I bring structure, creativity, and results.

More at Torre.ai

📌 Remote Operations Coordinator (Event Production) (México)
🏢 Emma of Torre.ai
📍 México