**Summary**:
- Improve customer satisfaction by following up on client complaints
- Collaborate with other teams to improve our offering enhancing our Customer’s experience
**Job Responsibility**:
- Manage the integral technical support infrastructure for the products under your responsibility.
- Provide technical support, consultancy and guidance to customers during the system definition phase.
- Support the development activities of the customer, based on international and local standards.
- Support technical design-in and lead customer projects.
- Provide technical product trainings to customers.
- Work closely with engineering to scope, create, edit, and publish hardware documentation necessary for world-wide customers to design systems using NXP processors. Manage technical customer support activities. This includes remote and on site customer support and sometimes calls with the NXP internal teams
- Follow up on customer complaints about NXP documentation, software or hardware within the support scopes




- Work with a global team and perform the different tasks to develop the technical skills of the protocol assigned to the engineer according to the level.
**Job Qualification**:
- Bachelor's degree or above in Electrical Engineering, Automation, or Electronic Information Engineering, or equivalent experience.
- 1-3 years of experience in at least one of the following protocols : BLE products/ZigBee/Thread/Matter/NFC
- Experience in embedded software or hardware in embedded systems.
- Understanding of at least one of the following protocols: BLE/ZigBee/Thread/Matter/NFC.
- Ability to perform analysis and with troubleshooting skills; should be able to solve technical problems raised by customers.
- Experience in programming embedded MCUs and RTOS.
- Knowledge of interfaces like UART, SDIO, I2C, SPI, etc.
- Familiar with ARM microcontrollers and /or microprocessors.
- Should be able to work independently, be self-motivated, equipped with a good team spirit, a strong sense of responsibility, and a creative problem solver.Excellent English communication skills, both verbal and written.
More information about NXP in Mexico...

📌 Wireless Customer Support Engineer (Guadalajara)
🏢 Nxp Semiconductors
📍 Guadalajara