Somos una empresa líder de gestión de capital humano y servicios tecnológicos con más de 15 años en el mercado nacional y Centro América, ofreciendo un valor agregado y solución a los procesos de consultoría de TI, atracción de talento, pruebas de Software y centro de desarrollo.
Teniendo siempre la satisfacción de nuestros clientes y el desempeño profesional de nuestros colaboradores.
En **Getecsa **estamos comprometidos a brindar la mejor experiência, a seguir innovando y dirigirnos con honestidad, respeto y compromiso.
¡La posibilidad de crecer esta en tu manos.. únete a nuestro equipo de trabajo!.
**Resource Description**
This role is responsible for designing an exceptional customer service to internal users experiencing IT issues and utilizing IT services, playing a vital role in fostering positive user experiences and ensuring smooth IT operations.
**Requirements**:
- Excellent communication, interpersonal, and problem-solving skills.




- Strong ability to prioritize tasks and work effectively in a fast-paced environment.
- Proficient in common IT and troubleshooting procedures.
- Familiarity with IT service management best practices (ITIL).
- Customer-centric mindset with a passion for exceeding user expectations.
- Excellent written and verbal communication skills.
- Experience with Service Now ticketing system.
**Responsibilities**
- Define, monitor and manage experience KPIs
- Design and implement a distinctive experience for internal IT service desk across the different support channels available.
- Collect and analyze user feedback to identify areas for improvement in service delivery and IT processes.
- Collaborate with internal teams (IT Operations, Security, Network Support, Application Support) to ensure efficient issue and request resolution.
- Stay up-to-date on emerging technologies and best practices in IT service management.

📌 IT Customer Experience (Monterrey)
🏢 Getecsa
📍 Monterrey