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Senior Accounts Receivable & Collections Specialist

Facilities Management, Financial Services, Maintenance & Property Services, Professional and Business Services, Property Management, Real Estate

Type Full-Time

Location(s) Monterrey, Nuevo León, Mexico

- Remote

Compensation CAD $30,000 - CAD $40,000 Annually

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Description

- Full-Time
- Monterrey, Actual León, Mexico
- Remote

Important Location Requirement: This is a remote position; however, candidates must be located in the same country, city, or region where the job is posted. The successful candidate must be available to attend a local office, meeting, training session, or company event if requested.

Please only apply if you are based in the location listed on this job posting. Remote does not mean the position is open worldwide.

The Opportunity The Rothenbury Group is seeking an experienced Senior Accounts Receivable & Collections Specialist to oversee receivables and collection activity across a portfolio of Canadian businesses.

This role combines full-cycle accounts receivable with direct responsibility for overdue account recovery. The person hired will manage customer billing, payment application, account reconciliation, collections follow-up, billing disputes, payment commitments, and cash-receipt forecasting across multiple companies and legal entities.

We are looking for someone who can independently assess why an account remains unpaid and determine the appropriate next step. You must be able to distinguish between billing errors, internal delays, legitimate disputes, temporary financial difficulty, and customers who are avoiding payment.

This is not a junior billing, payment-posting, or routine reminder role. It requires someone who can confidently manage difficult customer conversations, protect professional relationships, and remain accountable for collection results.

Previous Experience Supporting Canadian Companies Is Required. Recruitment Process

Applications are reviewed against the education, experience, technical knowledge, and communication requirements of the position.

Candidates selected for screening will receive an email within one to two business days of applying with a link to complete a pre-recorded video interview.

The interview will evaluate your Canadian-company experience, full-cycle AR knowledge, collections background, account-reconciliation ability, customer communication, judgment, systems proficiency, and readiness to independently manage overdue accounts.

Candidates who meet the required standard may be invited to continue to a live interview.

Core Responsibilities

- Review billing information and issue accurate customer invoices and statements
- Apply incoming payments to the correct customer, invoice, account, and legal entity
- Investigate and resolve unapplied cash, deductions, short payments, overpayments, credits, and refunds
- Reconcile customer accounts and correct identified differences
- Maintain accurate customer records, billing details, payment terms, collection notes, and supporting documentation
- Monitor current, 30-, 60-, and 90-day receivable balances
- Manage an assigned portfolio of current and overdue customer accounts
- Conduct professional collection follow-up by telephone and email
- Prioritize accounts based on balance size, age, payment history, dispute status, and likelihood of recovery
- Obtain and document payment commitments,



promised dates, disputes, and next steps
- Follow up promptly when payment commitments are missed
- Assess and discuss payment arrangements within established company guidelines
- Investigate billing disputes and coordinate with internal departments to resolve legitimate issues
- Request payment of valid, undisputed balances while disputes are being reviewed where appropriate
- Escalate high-value, severely overdue, repeatedly broken, disputed, or high-risk accounts
- Prepare weekly and monthly collection forecasts
- Report expected receipts, uncertain payments, disputed balances, and accounts at risk
- Support month-end close, AR reconciliations, aging reviews, and reporting
- Maintain complete account histories and collection documentation
- Work across multiple businesses, legal entities, departments, and customer portfolios
- Recommend improvements to billing, payment application, collection follow-up, dispute resolution, and escalation procedures
- Follow all approval limits and financial controls

Education and Professional Requirements
- Bachelor’s degree in Accounting, Finance, Business Administration with an accounting concentration, or a closely related field
- A recognized professional accounting designation is considered an asset but is not mandatory
- Minimum 4 years of directly relevant accounts receivable, collections, credit, billing, or accounting experience
- Candidates with 4–7+ years of relevant experience are strongly preferred
- Previous experience supporting Canadian companies is required
- Demonstrated full-cycle accounts receivable and active collections experience
- Experience managing an assigned customer portfolio
- Direct experience conducting telephone and email collections
- Experience reviewing aging reports and managing delinquent balances
- Strong customer-account reconciliation and discrepancy-resolution skills
- Experience applying payments and resolving unapplied cash
- Experience handling billing disputes, deductions, short payments, credits, refunds, overpayments, and returned payments
- Experience documenting and monitoring customer payment commitments
- Experience assessing and negotiating payment arrangements within approved guidelines
- Experience preparing collection forecasts, aging summaries, or expected cash-receipt reports
- Experience supporting month-end accounting activities
- Experience working across multiple companies, legal entities, departments, or customer portfolios
- Strong Microsoft Excel or Google Sheets capability
- Experience with QuickBooks Online or another established accounting or ERP platform
- Advanced professional English, both written and spoken
- Ability to communicate firmly, respectfully, and professionally during difficult collection conversations
- Ability to work full-time during Ontario business hours
- Reliable computer equipment, high-speed internet, headset, webcam, and a professional remote workspace

Experience in real estate, property management, technology, staffing, maintenance, professional services,



financial services, or another multi-company environment is considered beneficial. Who Will Succeed in This Position

You are organized, persistent, analytical, and comfortable being accountable for both account accuracy and collection results.

You do not simply send reminders and wait. You review the account history, investigate the reason for non-payment, resolve valid internal issues, obtain specific commitments, document the next action, and follow through consistently.

You can remain professional without becoming passive. You communicate clear payment expectations while protecting important customer relationships.

You also understand your authority boundaries and know when a settlement, fee waiver, write-off, service restriction, legal referral, or external collection action requires management approval.

Performance Expectations The Successful Candidate Will Be Expected To

- Issue invoices and statements accurately and on schedule
- Apply payments promptly and correctly
- Maintain accurate and reconciled customer balances
- Resolve unapplied cash and account discrepancies
- Maintain consistent follow-up across overdue accounts
- Document and monitor all payment commitments
- Address broken promises promptly
- Resolve billing disputes efficiently
- Reduce balances exceeding 60 and 90 days
- Produce reliable collection forecasts
- Escalate high-risk accounts before recovery becomes unlikely
- Maintain complete and useful collection notes
- Follow all approval limits and financial controls
- Avoid unauthorized discounts, settlements, refunds, waivers, or write-offs

Authority and Approval Limits The Senior Accounts Receivable & Collections Specialist may discuss payment timing and negotiate arrangements that remain within approved company guidelines. Management Authorization Is Required Before

- Reducing or settling a valid account balance
- Waiving material fees or interest
- Writing off amounts owed
- Referring an account to legal counsel
- Sending an account to an external collection agency
- Suspending services
- Approving payment arrangements outside established limits

The specialist is expected to investigate the account, maintain complete documentation, and present a clear recommendation before requesting approval. Compensation and Bonus The Annual Base Compensation Range For This Position Is C$30,000–C$40,000

The Role Also Offers Up To C$4,800 annually in quarterly performance-based bonus potential The Maximum Quarterly Bonus Opportunity Is C$1,200

Quarterly Performance May Be Evaluated Using Factors Such As

- Reduction in balances over 60 and 90 days
- Collection results across assigned accounts
- Percentage of payment commitments received as promised
- Collection forecast accuracy
- Speed and quality of billing-dispute resolution
- Accuracy of payment application and customer reconciliations
- Quality of collection notes and supporting documentation
- Timely escalation of high-risk accounts
- Compliance with approval limits and internal controls
- Professional quality of customer communication

Final compensation will be determined based on the candidate’s accounts receivable and collections experience, previous work with Canadian companies, portfolio complexity, accounting-system proficiency, communication skills, and demonstrated ability to improve collection performance.

See all open roles

📌 Senior Accounts Receivable & Collections Specialist (Monterrey)
🏢 Rothenbury Group
📍 Monterrey