**If you are looking to get a great internship experience**
This is the opportunity to do so by joining the BSO Service Desk department at The LEGO Group!
**Play your part in our team success!**
This position will give overall support to the Americas Region while helping in making sure all of the queries for our colleagues are answered within the first contact, we will be supporting with advice and support to colleagues around the LEGO Group.
**Core Responsabilities**
- Follow up Service Now Tickets.
- Support Live channels (Phone / Chat and E-mail)
- Collaborate closely with Level 2 teams to ensure proper communication.
**Do you have what it takes?**
- Education: Active student from 6th semester and above in Administration, Finance or similar bachelor's degree.
- Proactive, responsible, and self-driven
- Knowledge of Office tools specially Excel and Power Point and a plus if any SAP, Workday.
- Desirable experience in finance
- Good at working individually but also with a team
- Great communications written and oral both in Spanish and English
- Passionate for customer service and with a strong service and customer driven mindset
**What’s in it for you?**
Here are some of what to expect:
**Family **Care **Leave - **We offer enhanced paid leave options for those important times.
**Insurances - **All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
**Wellbeing **- We want you to be your best self,



so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
**Colleague **Discount **- We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
**Bonus **- We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
**Your workplace - **When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
Thank you for sharing our general commitment to Children’s Rights.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Just imagine building your dream career.
Then make it real.
**Join the LEGO® team today.

📌 Student Worker - Bso Service Desk (Monterrey)
🏢 Lego
📍 Monterrey