At Rapido Solutions Group we are committed to connecting hyper growth businesses with **the best integral talent**, allowing customers to scale efficiently and effectively.
**Our objective** is to create opportunities for people to work at American companies from one of the best cities in Mexico, Guadalajara.
We combine in diversity, joy and passion to create a dynamic community that allow our customer to achieve their objectives in the best way.
At Rapido we strive for becoming the best place to work, and that's why we provide a young and vibrant work environment, wellbeing programs, social and environmental activities, and the chance to develop in one of the most important industries of the USA.
**On-site position!**
**What will you be doing?**
- Payroll Incidents.
- Commissions management
- Employee changes registration (shift, modality, job position, salary, benefits, client)
- HR Incidences Reports and PIPs.
- New Hire Onboading
- 1on1s
- Performance Cycle Review
**Why do our employees choose us?**
- **Pay & Perks**: Competitive pay and law benefits from day 1 + above law benefits package: food vouchers,



private medical insurance (major and minor expenses), life insurance and savings fund.
- **Great Environment**:Great community spirit; Diversity, Equity, Inclusion, and Belonging Program; Total Societal Impact Programs; continuous training and Team Building.
- **Work-Life Balance**: Wellness & Health programs, On-site Psychologist, Nutritionist, and Doctor.
- **+Plus**:amazing amenities like Ping-Pong table, videogames area, beer on Fridays,Sports teams, and more Monthly activities.
**Requirements**:
**Who you are**:
- **Proven experience in operations management** or a supervisory role, ideally in BPO industry,
- **Experience leading teams** and managing day-to-day operations
- Strong **leadership and team management** skills, with the ability to coach, mentor, and motivate team members.
- **Excellent organizational skills** to manage multiple tasks, projects, and priorities efficiently.
- Awareness of **operational KPIs** and the ability to monitor and improve team performance based on these metrics.
**Follow Us

📌 Operations Supervisor (Zapopan)
🏢 Rapido Solutions Group
📍 Zapopan