The LEGO Group in Monterrey, Mexico is seeking a Senior Operations Manager to lead our Consumer & Shopper Engagement operation on-site, shaping service across voice and digital channels and delivering outstanding customer experiences for LEGO fans every day.
As the site’s most senior leader, you will guide a growing team of advisors, partner with general peers, and ensure performance, quality and satisfaction targets are met while building an inclusive, high‑performing culture.
📌 Senior Ops Lead Multichannel Customer Center Monterrey
🏢 The Lego Group
📍 Monterrey
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