Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT.

With Intelligent

Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview Role Type: Leadership / Professional ServicesMinimum Experience Required: 7–10 yearsLocation: Remote – Latin AmericaBusiness Unit: ServiceNowDirect Reports: May include up to 5 Engagement ManagersClient: Multiple ClientsHiring Manager: Michelle YoungReports To: Michelle Young

Role Summary The Senior ServiceNow Engagement Manager leads complex ServiceNow professional services engagements from initiation through successful completion. This role is accountable for client relationships, project delivery, financial performance, resource coordination, governance, and executive communication.

The adecuado candidate combines strong ServiceNow delivery experience with excellent client leadership and financial management skills. The role supports North American clients and requires the ability to work primarily within U.S. business hours.

Key Responsibilities

Lead multiple concurrent ServiceNow implementation and transformation engagements.

Serve as the primary client contact and trusted advisor.

Manage scope, schedule, budget, resources, risks, issues, dependencies,



and deliverables.

Establish project governance, communication plans, and escalation processes.

Monitor financial performance, including forecasting, utilization, invoicing, and budget variance.

Lead executive status meetings and clearly communicate project health.

Coordinate onshore, nearshore, and offshore delivery teams.

Partner with Sales and Solution Consulting during sales-to-delivery handoffs.

Identify gaps in scope, assumptions, staffing, or client readiness.

Manage scope changes and support change-order development.

Anticipate delivery risks and lead the resolution of project escalations.

Ensure compliance with delivery standards and ServiceNow implementation practices.

Mentor Engagement Managers and other delivery team members.

Support continuous improvement across engagement management processes.

Required Qualifications 7–10 years of professional services, consulting, program management, or technology delivery experience.

At least 5 years managing complex enterprise technology implementations.

Demonstrated experience delivering ServiceNow projects or programs.

Experience with project financial management, including budgets, forecasts, margins, and invoicing.

Ability to manage multiple projects and geographically distributed teams.

Strong client relationship and executive stakeholder management skills.

Experience managing scope, risks, issues, dependencies, and change control.

Excellent written and verbal English communication skills.

Ability to work primarily within U.S. business hours.

Experience coaching or mentoring delivery professionals.

Bachelor’s degree or equivalent professional experience.

Preferred Qualifications ServiceNow consulting or implementation-partner experience.

Experience with ServiceNow ITSM, ITOM, ITAM, SPM, CSM, HRSD, or related products.

PMP, PgMP, Scrum, SAFe, or comparable certification.

ServiceNow Certified System Administrator or other ServiceNow certification.

Experience using ServiceNow SPM for project, resource, financial, and status management.

Professional proficiency in Spanish or Portuguese.

Experience supporting North American enterprise clients.

Familiarity with Agile and ServiceNow Now Create methodologies.

Success Measures

Projects delivered within approved scope, schedule, and budget.





Financial performance maintained within established variance targets.

Timely and accurate forecasting, invoicing, resource planning, and reporting.

Strong client satisfaction and executive stakeholder confidence.

Risks and escalations identified early and managed effectively.

Effective collaboration across U.S., LATAM, and offshore teams.

Successful sales-to-delivery and implementation-to-support transitions.

Compensation Estimated Pay Range

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com

Please be advised of the following official Milestone Technologies recruitment policies: Official Communication Channels All legitimate email communications from our recruitment team will originate ONLY from the domains:

@milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.

No Recruitment Fees Milestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.

📌 Senior ServiceNow Engagement Manager (LATAM) (México)
🏢 Milestone Technologies
📍 México