Provide personalized customer service, ensuring the correct reception of units, service follow-up, coordination with the workshop, and vehicle delivery, all in accordance with the quality, safety, and customer satisfaction standards established by Scania.

- Acquire: In the learning phase to be able to apply the competence in work situations. Is able to apply the competence in work situations with help.

- Apply: Is able to apply the competence in work situations independently without help.

- Guide: Is able to apply the competence in work situations under extraordinary or complex conditions as well as to orient and guide other people.

- Transform: Is considered an expert and is able to drive the development of new concepts and methods.

- Innovate: Is considered an authority in the field, both internally and externally.

Responsibilities

- Ensure a positive customer experience from the reception to the delivery of the unit.

- Perform timely follow-up on requested services.

- Clearly communicate the status and progress of the service.

- Manage documents related to the service order.

- Comply with customer service and quality policies and procedures.

- Detect opportunities for improvement or additional service sales.

- Capture and update data in the corresponding systems.

- Support the management of complaints and claims,



seeking effective solutions.

TASKS

- Reception of units in the workshop.

- Opening and closing of service orders in the system.

- Constant communication with the client regarding the status of the unit.

- Coordination with the technical team for work scheduling.

- Review of service history and active policies.

- Validation and authorization of budgets with the client.

- Ensure that the unit is clean and ready for delivery.

- Register complaints or disagreements and channel them appropriately.

- Preparation of basic follow-up or satisfaction reports.

- Follow-up on scheduled appointments and ensuring punctuality.

- Support in the recovery of overdue portfolio associated with services.

- Proposal of complementary services (preventive maintenance, extended warranties, etc.).

EDUCATION

- High school, Associate degree and/or Bachelor's degree completed.

JOB PROFILE

- 1 year of experience in customer service or similar position.

- Basic knowledge of automotive mechanics.

- Management of service management systems (CRM, ERP, etc.).

- Orientation to results and customer satisfaction.

- Oral and written communication skills.

- Intermediate Office (Word, Excel, Outlook).

- Excellent service attitude and teamwork.

📌 Service Advisor - Operational Professional 2 (La Cañada)
🏢 Scania México
📍 La Cañada