- Take full charge of the overall operation and management of after-sales service, technical support, spare parts supply and customer maintenance business in Mexico, formulate regional service strategies and annual work plans, and achieve service satisfaction and profit targets.
- Build, manage and train local Mexican service teams and regional engineering teams, be responsible for daily team performance assessment, talent retention and compliant labor management in line with local laws.
- Develop, manage and assess local dealers and authorized service providers, unify service standards, provide technical empowerment, and supervise the quality of end after-sales service.
- Oversee local spare parts warehouse operation, inventory management, supply chain coordination and customs clearance docking, optimize inventory turnover, and ensure timely spare parts support for on-site maintenance.




- Be responsible for the whole-process closed-loop management of customer complaints, equipment maintenance and after-sales work, handle major service failures and customer disputes efficiently, and continuously improve customer satisfaction and loyalty.
- Expand value-added service businesses including equipment maintenance packages and extended warranty services to drive incremental service revenue and profit growth.
- Collect local market product failure data and operational feedback, and put forward optimization suggestions to the headquarters for localized product iteration and improvement.
- Strictly comply with Mexico’s local labor, tax, customs and industry compliance regulations, control regional operational risks, and complete regular business reports to the headquarters.

📌 Service Director（Agricultural Machinery） (Ciudad de México)
🏢 Zoomlion
📍 Ciudad de México