**Job Title: Tier One Support D365 F&O; Support Specialist**
Location: 100% Remote in Latam (Latin America or North America)
Duration: long term contract perm possible
**Key Responsibilities**:
Respond to support tickets in a timely and professional manner, ensuring high levels of customer satisfaction.
Troubleshoot and diagnose issues, escalating complex problems to higher-level support when necessary.Document and track issues, resolutions, and follow-up actions in the support ticketing system.Assist users with basic navigation and functionality of D365 F&O.;
Collaborate with other support team members and departments to ensure comprehensive support coverage.
Maintain up-to-date knowledge of D365 F&O; features, updates, and best practices.
Participate in training sessions to improve product knowledge and support skills.
**Qualifications**:
Experience with Microsoft Dynamics 365 Finance and Operations (D365 F&O;).




Strong problem-solving skills and the ability to troubleshoot technical issues.
Excellent communication skills, both written and verbal.
Ability to work independently and manage time effectively in a remote work environment.
Customer-focused attitude with a commitment to providing high-quality support.
Basic understanding of finance and operations processes is a plus.
Fluency in English; proficiency in Spanish or Portuguese is a plus.
**Preferred Skills**:
Previous experience in a support role, particularly with D365 F&O.;
Familiarity with support ticketing systems and remote support tools.
Ability to work adaptable hours to accommodate different time zones.
**Job Type**: Contract
Pay: $50,000.00 - $55,000.00 per month

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