**Who we are**
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
**About the role**:
- **You want to impact the industries that run our world**: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- **You are the architect of your own career**: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- **You're energized by our opportunity**: The vision we have to digitize large sectors of the integral economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.




- **You want to be with the best**: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.
**In this role, you will**:
- Provide guidance, support, and coaching to a team of 20-25 Safety Event Review Specialists. Foster a high-performance culture by setting clear expectations, providing ongoing feedback, and creating development plans to enhance individual and team performance.
- Monitor team performance metrics and productivity levels, ensuring the timely and accurate review of over 300 events per specialist daily. Implement performance improvement strategies when necessary and regularly review metrics to meet or exceed departmental goals.
- Collaborate with cross-functional teams to identify opportunities for process optimization and automation. Lead efforts to enhance workflows, reduce errors, and improve overall efficiency.
- Oversee the auditing of tagged video and image events for accuracy. Ensure specialists follow established guidelines for event validation and maintain a high standard of precision in adding or removing tags
- Serve as the point of escalation for any issues related to video and data review. Ensure swift and effective resolution while maintaining customer satisfaction.
- Manage the team's scheduling, including shift coverage for after-hours and weekends as needed.



Ensure proper allocation of resources to meet workload demands.
- Regularly report on team performance and key metrics to senior management. Leverage data to identify trends, make informed decisions, and drive continuous improvement initiatives.
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
- Hire, develop, and lead an inclusive, engaged, and high-performing team
**Minimum requirements for the role**:
- +3 years of proven experience managing teams of 15+ in a high-volume, detail-oriented environment.
- Bilingual - Fluency in English and Spanish is essential.
- Strong leadership skills with a focus on coaching, team development, and performance management.
- Demonstrated ability to improve processes and drive operational efficiency.
- Excellent communication and organizational skills.
- Experience working cross-functionally to solve complex problems and ensure high-quality results.
- Experience working in customer-facing roles, ensuring a high standard of service.
- Strong analytical skills and experience using data to drive decision-making.
- Experience working in customer-facing roles, ensuring a high standard of service.
- Proven ability to hire, retain, and grow a talented workforce.
- BA/BS or equivalent work experience required
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protec

📌 Manager, Customer Support (Ciudad de México)
🏢 Samsara
📍 Ciudad de México