At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
**What We Do**
We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
About the **Senior Customer Onboarding Manager**
Responsible for coaching, engaging, supervising, leading and developing an Onboarding management team to deliver excellent implementation and training services.
**What you'll do...**
- Overseeing the overall operation of a multilingual team of managers
- Collaborate with Sales, Key Account Management, product specialists and other regional OnBoarding Team Leads
- Identify training needs and provide management coaching to managers




- Monitor and delivery of team performance across the 3 teams
- Review and report areas of gap concerning performance failure for the teams
- Conduct 1:1s, performance reviews with managers to evaluate individual performance and update members on best practices and continuing expectations
- Put action plans in place for teams not achieving performance targets
- Lead and participate in projects led by the general and regional teams
**What you have...**
- Extensive proven work experience as a team leader, supervisor, or manager
- High level of English
- Strong team leadership / mentoring skills
- Experience working within an SLA and KPI driven environment
- Proven experience in customer support or training/enablement environment
- Foster a high performance culture through aligning performance expectations with overall business goals
- Translate development goals into actionable plans
- Lead by example
**Hybrid role from Mexico City**
**Our Perks & Benefits**
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

📌 Senior Customer Onboarding Manager (Ciudad de México)
🏢 SiteMinder
📍 Ciudad de México